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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Accident at Work Compensation in Craven

    Dealing with demanding customers and how to claim accident at work compensation for injuries caused by customers

    It is far better to have to deal with a demanding customer than to deal with a demanding boss or colleague, because at least a customer will soon be out of your life. However, the way that you deal with a demanding customer can actually affect how things go in the future in your job.

    Your employer will be looking for signs that you know how to deal with the more difficult people in your business as a sign that you are ready to move up to management, with the extra cash and responsibility that it brings. If you are faced with a demanding customer, here are some of the ways you can deal with the situation.

    • Move the customer somewhere private. It is always easier to deal with a customer who doesn’t have an audience, as they will use other people to intimidate you into doing what they ask. So that the customer can’t make a scene, move them into an office for the conversation, or at least away from the main areas.
    • Ask what they want in detail. A customer may be asking you to do something which is impossible. In this case you should ask them what they want, then how they expect you to do this. Ask in a way that suggests that you are actually asking for suggestions.
    • Stay calm. Don’t get into an argument with a customer, ever. Some customers will simply be looking for a fight, and may try to escalate the situation quickly to get you to react. At all times you must stay calm, even if you have to walk away for a moment.
    • See what you can get them. You may not be able to get them what they are asking for, but you probably can get them something, and this compromise may ease the situation once and for all.

    Your employer should pay out on a accident at work compensation in Craven claim

    Your employer has a duty of care to you and the customers, to ensure that neither of you are injured by the other. This is why, if you are injured in the process of doing your job, your employer should pay out on a accident at work compensation in Craven claim, even if the accident was caused by a customer.

    In some cases the accident will be as much your fault as anyone else’s, in which case you aren’t really able to claim accident at work compensation in Craven, but some of the time you should be able to get the compensation you want. Call Accident Advice Helpline on 0800 689 0500, or 0333 500 0993 from a mobile to speak to the team about what has happened, and find out if you have a good case for accident at work compensation in Craven.

    Date Published: 19th September 2014

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority with licence number 591058 and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.