Dealing with demanding customers and how to claim accident at work compensation for injuries caused by customers
It is far better to have to deal with a demanding customer than to deal with a demanding boss or colleague, because at least a customer will soon be out of your life. However, the way that you deal with a demanding customer can actually affect how things go in the future in your job.
Your employer will be looking for signs that you know how to deal with the more difficult people in your business as a sign that you are ready to move up to management, with the extra cash and responsibility that it brings. If you are faced with a demanding customer, here are some of the ways you can deal with the situation.
- Move the customer somewhere private. It is always easier to deal with a customer who doesn’t have an audience, as they will use other people to intimidate you into doing what they ask. So that the customer can’t make a scene, move them into an office for the conversation, or at least away from the main areas.
- Ask what they want in detail. A customer may be asking you to do something which is impossible. In this case you should ask them what they want, then how they expect you to do this. Ask in a way that suggests that you are actually asking for suggestions.
- Stay calm. Don’t get into an argument with a customer, ever. Some customers will simply be looking for a fight, and may try to escalate the situation quickly to get you to react. At all times you must stay calm, even if you have to walk away for a moment.
- See what you can get them. You may not be able to get them what they are asking for, but you probably can get them something, and this compromise may ease the situation once and for all.
Your employer should pay out on a accident at work compensation in Craven claim
Your employer has a duty of care to you and the customers, to ensure that neither of you are injured by the other. This is why, if you are injured in the process of doing your job, your employer should pay out on a accident at work compensation in Craven claim, even if the accident was caused by a customer.
In some cases the accident will be as much your fault as anyone else’s, in which case you aren’t really able to claim accident at work compensation in Craven, but some of the time you should be able to get the compensation you want. Call Accident Advice Helpline on 0800 689 0500, or 0333 500 0993 from a mobile to speak to the team about what has happened, and find out if you have a good case for accident at work compensation in Craven.
Date Published: 19th September 2014
Author: David Brown