Thankfully, when you have had an accident that was not your fault there is a range of services that can help you. It is just a case of knowing when and how to access that help.
At the scene of the accident the most useful service is that provided by the emergency services. This includes the ambulance service, the fire service and the police service. The ambulance service attends the scene of many accidents where people have moderate to severe injuries. They provide emergency treatment at the scene such as stopping severe lacerations from bleeding and can provide pain relief.
Safely to hospital
They also stabilise potential fractures and spinal injuries so that the injured person can be transported safely to hospital without hurting themselves further. This is often done using neck braces, splints and stretchers.
The police service make sure that people are not hurt any further by making the scene of the accident safe and preventing other people from entering a potentially dangerous area. If a crime has been committed (e.g. in a criminal assault or if there has been dangerous driving) then they will be collecting evidence. In the case of a road traffic accident they will be making sure that the passing traffic does not cause a further hazard to the injured person. This may involve closing the road for a period of time.
The fire service can help to remove the injured person if they are trapped inside machinery, a building or a vehicle. They also help to make the scene safe after an accident e.g. by cutting off power supplies or by removing dangerous substances.
Finally, the accident management services help the injured person to claim compensation for their injuries from the person who was responsible for the accident.
How can you reach the accident management services?
The accident management services are reached in a different way from the other emergency services. You DO NOT ring 999. Instead you can ring us on 0800 689 0500. You can also call 0333 500 0993 from your mobile phone. If you would prefer, you can access the service on the internet. You will reach Accident Advice Helpline. We are a law firm that has been set up specifically to provide accident management services to people who have been injured in accidents that were not their own fault.
What will the accident management services do for me?
First of all we will help you to establish if you have sufficient grounds to make a claim. We do this by confirming that you have been injured (you cannot claim if you have not been injured) and that the accident was caused by someone else (you cannot claim for an accident that was your own fault). Then they will help you through the whole legal process by telling you what information you have to provide and liaising with the person (company) that is going to be paying your compensation. This will probably be an insurance company.