Accident Management Company Frequently Asked Questions
What is an accident management company?
An accident management company is a company that handles compensation claims on behalf of clients. They act as a facilitator, matching a client to a suitable solicitor and assisting in the process of settling a claim out of court.
What can an accident management company do?
A good accident management company can:
- Offer you advice about whether you are eligible to make a claim for compensation and whether this is the best option for you
- Allocate your claim to a solicitor who specialises in cases similar to yours and is most appropriate for your circumstances
- Provide an estimate of how much your compensation claim might be worth, based on similar claims and precedents
- Offer you support and advice before, during and after your case
- Ease the burden of paperwork and administration, by handling appointments and referrals on your behalf and liaising with your solicitor
- Act as an interpreter to the complex world of personal injury law and translate jargon to everyday language
- Keep you informed of what events and milestones will happen in your case and help you understand what stage you are at
What can an accident management company not do?
An accident management company cannot:
- Act as your solicitor – Accident Advice Helpline can as we are specialists and have solicitors working for us
- Represent you in court – Accident Advice Helpline’s solicitors can
- Guarantee an amount of compensation – that is for you and your solicitor to discuss
- Pressure you into making a claim – a regulated, authorised accident management company will never put pressure on you
Are accident management companies regulated?
Yes, they are regulated by the government. You are able to check if an accident management company is authorised to practice by checking the Claims Regulator for the Ministry of Justice.
Do I need to use an accident management company?
You can use an accident management company to make a claim, but for a personal injury claim you do need specialised help. You do have other options such as finding a solicitor yourself or filing your own claim, perhaps with an insurance company. Alternatively talk to us.
How should I choose an accident management company?
If you choose to use an accident management company you should always check that they are authorised and legally allowed to provide regulated claims management services. Remember that once you have chosen your management company, they will provide you with a contract. You should read your contract in full and if you change your mind, use your cooling off period.
Try to choose a company that has been in business for a number of years. The Claims Regulator for the Ministry of Justice will tell you when a company was authorised.
Make sure that you can get hold of your chosen company easily. You don’t want a small office that is only open 9-5, 5 days a week. Look for a company that will be able to talk to you at your convenience.
And ask around. Talk to any friends or family that have been in your situation or look on internet forums for discussions on people’s experiences of different accident claims companies. Don’t be afraid to ring a company and ask them questions – a good accident management company will welcome your questions and offer you advice without any obligation to place your case with them.