Consumers in the UK are much more demanding than they once were. We all used to be ‘terribly polite’ and tolerant in putting up with shoddy service and rude staff. The British habit of being willing to stand for hours politely in queues is well known worldwide. This stereotypical image, however, is now very outdated.
UK citizens are increasingly aware of the type and quality of service that they should be receiving and are willing to vote with their feet if they don’t get it. The customer services desk at any supermarket these days is kept very busy and the customer complaints departments of on-line companies are very busy places to working in.
It is not surprising then that, when these UK consumers are injured in an accident that was not their fault, they have very clear requirements for the law firm that helps them claim compensation. Using the law firm, Accident Advice Helpline as an example, here are some of the services that consumers now demand from an accident claim solicitor UK.
What consumers are looking for in an accident claim solicitor in the UK
- Endorsement – We live in an age of celebrity. Many people chose brands or products because they are advertised by a celebrity that they admire or maybe who they want to look like or be like. Looking for an accident claim solicitor UK is slightly different. Here consumers are not looking for something glamorous or daring, they are looking for a celebrity that is highly trusted and respected. One of the most respected and established TV personality for consumer affairs is Esther Rantzen and she fully endorses Accident Advice Helpline.
- Round the clock service – Shops used to open at 9 am and close at 5.30 pm. Pubs did not open on a Sunday. Today, things are very different. We live in a 24-hour world. We do not expect our services to stop at 5.30 pm. Many supermarkets are now open all day and night, as are many petrol stations and cafes. Consumers now expect no less from their law firms – and they have every right to do so. Accidents do not happen exclusively 9 til 5 – they occur at any hour of the day or night. Accident Advice Helpline operate a 24-hour free phone line so that their potential clients will always be able to speak to someone if they are concerned about making a compensation claim. the number to call is 0800 689 0500 – or 0333 500 0993 free from a mobile.
- Online services – Try and think about how you could lead your life without the Internet. People expect companies to have an online presence so that they can find out all about them before they start to use their services. Accident Advice Helpline have taken this one stage further. They actually have an online test that clients can use to work out whether their claim is likely to be successful.
- Fees – We live in a competitive world. Consumers will not tolerate being charged unfairly for a substandard service and are increasingly ready to complain when they get it. Accident Advice Helpline ensures that this does not happen with their clients, always by working on a no win, no fee basis.