We are aware that there are businesses at large misrepresenting themselves as Accident Advice Helpline. Sadly these imposters will often use our brand to mask their own rogue behaviour such as cold calling, phising and sharp sales practice. Our industry Regulator is well aware of the issue.
Imposters who quote our company credentials often do it to give you confidence to progress with a potential claim or to be a convenient cover if they suspect they have been exposed and will be reported to the authorities. If you’ve been contacted by us, it will usually be to discuss your existing claim or in response to an enquiry that you have made. But if you were not expecting a call, how do you know that the call is in fact from us?
How to identify a call from Accident Advice Helpline
Firstly we know that there are many companies and brands within our industry with similar names such as; “Accident Helpline”, “Accident Helpline UK”, “Accident Injury Advice” etc. So make sure you note the exact company name as quoted by the caller. We are Accident Advice Helpline. It’s a trading style of our law firm, Slater and Gordon UK Limited.
If we call you we’ll tell you clearly and straight away who you’re speaking to and where we are calling from. At Accident Advice Helpline we always keep a record of the calls that we have made along with call recordings from these call attempts, so if you are unsure if we have called you we can trace whether or not it was us.
If you wish to check if we have called you, or wish to report an imposter, please contact our Customer Service Team on 0208 416 2752.
What to do if you receive a scam communication
Imposters attempt to capture personal information from people like you, and every year people fall foul of this fraudulent activity. Nuisance calls like this can not only waste your time but can cause you unnecessary anxiety and may even have more serious financial consequences.
Citizen’s Advice revealed last year that one in three cold call scams are for fraudulent financial and professional services so it’s understandable that members of the public are weary about who they’re actually speaking to. While the authorities are targeting fraudsters you still need to be mindful of unsolicited scam calls as every year people fall victim to fraud as a consequence.
If you think that you have been the victim of fraud then the following organisations may be able to assist:
Financial Fraud Action UK www.financialfraudaction.org.uk
Citizens Advice Bureau www.citizensadvice.org.uk
Police – Action Fraud www.actionfraud.police.uk
Ofcom – https://www.ofcom.org.uk/
Telephone Preference Service www.tpsonline.org.uk
Further information on common types of scam can be found on the Solicitors Regulation Authority website