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Frequently asked injury compensation questions

Thinking of making a compensation claim but are unsure if you have a case? Find out about our accident claim service and how you can receive the compensation you deserve.

Need information or advice?

If you have a question or need expert advice about claiming compensation for your injuries, talk to one of our friendly, legally trained advisors now, on 0800 689 5659.

Been injured and not sure if you can claim? Find out with our Frequently Asked Questions

Starting a personal accident injury claim can be a daunting prospect, and it’s highly likely that you will have a lot of questions before you even begin the process.

Over the years, we have helped thousands of victims to claim for the compensation they deserve following a non-fault accident. Below, we will hopefully answer all of the questions you have about making your claim.

Of course, if you can’t find the answer to your question, please do not hesitate to get in touch.

What sort of personal injury can I claim injury compensation for?

In most instances you can make a claim for any non-fault injury that you have sustained within the last three years. This could be a trip, slip, or fall or other type of accident at work or in your own time. No matter what the circumstances, you could be entitled to make a claim for any non-fault accident.

Can I make an accident claim?

If you’ve had an accident that wasn’t your fault within the past three years, you can make a claim.

Of course, if you’re unsure whether or not you can make a claim, don’t worry – our friendly, helpful, and approachable personal injury claim team is always on hand to answer any of your questions. You can either contact us using our 24-hour helpline for no obligation expert advice or alternatively, you can fill in our online form to discover whether you’re eligible to make a claim.

Find out if you can make a claim

How do I make a personal injury claim?

We go to every length to ensure that making a claim with the Accident Advice Helpline is quick, easy, and hassle-free. We’ll be with you every step of the way, handling all aspects of your claim on an individual basis. All you need to do is pick up the phone or fill out our Accident Advice Helpline online form, and we’ll take care of the rest. Please note: all claims are completed on a no win no fee** basis.

My accident happened a while ago, can I still make a claim?

That depends on when your accident occurred. To make a personal injury claim, your accident must have happened within the last 3 years. So, don’t delay, give us a call on 0800 689 5659 today to get the compensation you deserve. Alternatively, you can fill out our quick and easy online form.

How much does it cost to make an accident claim?

It won’t cost you a penny! Here at the Accident Advice Helpline, our expert solicitors champion a no win no fee approach. So you won’t have to pay anything upfront for them to fight your case and get you the compensation you’re rightly entitled to.

What if my accident claim isn’t successful?

You’ve got nothing to lose by making a compensation claim through the Accident Advice Helpline. All cases are fought on a no win no fee basis, with no upfront payments required so, if your case is not successful, you won’t pay a penny.

Why should I choose Accident Advice Helpline?

Here at the Accident Advice Helpline, we pride ourselves on our honest, open approach. We are committed to making sure that making a personal injury claim is as easy and hassle-free as possible. Our highly trained professional customer care staff are helpful, knowledgeable, and always discreet and sympathetic. After all, we fully understand how traumatic a personal injury can be and we do our very best to take all the worry and stress away.

How long will my claim take to settle?

Again, it’s not a case of one-size fits all, and the time it will take to settle your claim depends on the nature and circumstances surrounding your claim.

How much could I receive?

All cases are handled on an individual basis, and the amount of compensation you could receive will depend on the nature of your injury and how the accident occurred. This is because, when awarding compensation, the law takes account of your individual circumstances and assesses your losses, which can include pain and suffering, loss of earnings, medical care, out-of-pocket expenses and more. Take our 30-second test™ today to find out how much your claim could be worth!

Should I feel guilty about claiming?

You shouldn’t feel guilty about claiming for an accident that isn’t your fault. After all, the law states that you are entitled to claim compensation for injuries sustained as a result of someone else’s negligence. Remember, your actions may help prevent similar accidents in the future.

What should I do now?

Making a personal injury compensation claim is quick, easy and hassle free.

Simply call 0800 689 5659 now and speak in total confidence to one of our trained advisors. All of our trained and helpful advisors will talk you through every step of the process, and within 5 minutes they will be able to tell you whether you have a claim or not and can guide you through our fast-track claims process.