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Faulty products FAQ

A faulty product can raise many questions. Our solicitors are experts in helping individuals claim compensation for their injuries caused by a faulty product. Call us now on freephone 0800 083 5045

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Faulty Products Claims FAQ

Have you been injured by a faulty, dangerous or defective product? Our solicitors are experts in helping individuals claim compensation for their injuries.

Faulty products FAQ

A faulty product can raise many questions. Our solicitors are experts in helping individuals claim compensation for their injuries caused by a faulty product. Call us now on freephone 0800 083 5045.

Common questions faulty products

An unprotected wire, a missing part or even a foreign object in your food can cause serious injuries and fall under the category of faulty products. These are the frequently asked questions in regards to faulty products:

What sort of accidents with faulty products do you help with?

We often help customers with the following accidents:

If your accident happened due to a different product fault, you might still be able to claim compensation. Contact us to establish your full legal position.

What should I do if I've bought a faulty product?

There are many cases of faulty products where fortunately no injury occurs and you can simply return the faulty product to the store, ask for your money back and make a complaint. However, there are occasions when faulty products can result in injury. Where a faulty product has caused you an injury, you should speak to a solicitor about making a compensation claim. Make sure if this is the case that you keep the product safe and don't try to repair it.Read our guide for more information.

What is the CE marking on my product?

The CE marking indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA). These products have been designed and manufactured to comply with European safety standards, e.g. in regards to materials, and internal mechanisms.

Most products in the UK have to have the CE-marking to be available in stores. However, if you shop online or purchase second-hand products, you may see products without the CE-marking. We strongly advise against buying products without the original CE-marking.

Who is responsible for my faulty product, the manufacturer or the shop?

If the faulty product was the cause for an accident, you can claim compensation from the manufacturer under the Consumer Protection Act 1987. If you haven't been injured, you can claim a refund or replacement from the shop under the Consumer Rights Act.

In some cases, the trader can be responsible for your accident, for example if the product is not fit for the purpose you made known to the trader before you bought it. Contact us to establish your full legal position.

When can I make a personal injury claim?

If your injury is a result of someone else's negligence, you may have the right to make a claim for compensation. Even if you're not sure who is responsible for your injury or if you are partly at fault yourself, contact us to establish your full legal position.

What makes my claim successful?

Often, the cause of the accident can easily be established. However, we might need some evidence to help you with your claim. We will assist you in gathering the evidence you need.

How much time do I have to claim?

Generally, your claim has to be brought within three years from the date of your personal injury. However, there are exceptions, for example:

  • If you were working abroad when the accident took place as different countries have different time limits
  • If you or your loved one have been left with diminished mental capacity
  • If your loved one was a child under 16 in Scotland or under 18 in England and Wales at the time of the accident

We would like to advise you to speak to a specialist accident solicitor as soon as you feel comfortable. Your legal representative can help you to keep track of your timeline.

What can I claim compensation for?

Compensation is designed to put you in the same financial position that were in prior to the accident, as well as compensating you for your pain and suffering. Therefore, compensation is split into two categories.

  • General damages: this is the sum that will be paid to compensate you for the pain and suffering you had to endure, as well as any loss of quality of life). The sum you receive is contingent on how big an impact the accident and the resulting injuries have on your life.
  • Special damages: this is the amount which can also be referred to as 'out of pocket expenses' and will cover everything from transport to and from medical reports and damaged property, to any loss of earnings or rehabilitation treatment. It also includes future losses, such as future loss of earnings if you are unable to work in the future and future care costs, if you will need ongoing care.

No Win No Fee

Only pay a fee, if you receive compensation

98% of our road traffic accident cases are conducted on a No Win No Fee basis, meaning we only take a fee if we win compensation on your behalf, therefore there is no financial risk to you.

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