A Starbucks employee fell nearly 25ft down a store lift shaft in a work accident, the coffee shop chain has confirmed.
The woman is being treated for “serious injuries”, including a suspected broken leg and pelvis. The accident happened in its branch in High Street, Solihull, on Thursday lunchtime (March 31).
The West Midlands Ambulance Service says the woman fell around 7.6 metres. Its paramedics say they received the call at 12.35pm.
They worked with firefighters to help get the employee out from the cramped space. Paramedics say she stepped into the shaft in the hope of using the lift only to find nothing was there.
Store closed during fall probe
A spokeswoman for the coffee chain says the store will not re-open until more investigations are undertaken into how the fall happened.
A notice has been posted on the front door apologising to customers. An ambulance service spokesman said the woman had splints applied after suffering the fall.
The employee was immobilised then ferried by ambulance personnel to Queen Elizabeth Hospital’s major trauma unit in Birmingham, the spokeswoman added. She is being further assessed and treated there.
The Starbucks representative spoke of the company’s “distress” and “shock” at what she called a “terrible” incident.
She says that Starbucks is working in tandem with authority-based investigators to discover the incident’s cause.
Solihull Metropolitan Borough Council says one of its public protection officers is examining the area where the incident happened and is aware that a woman was hurt there.
The Health and Safety Executive (HSE) says Solihull Council is responsible for looking into the incident.
Date Published: April 23, 2016
Author: Jonathan Brown