Stephanie Holloway was awarded more than £500,000 in laser surgery compensation after the operation ruined her life and eyesight. Staff at Optical Express failed to warn Miss Holloway of the complications that could occur and the risks associated with the surgery leaving her with hazy vision and eyes so sensitive to light that she must wear dark glasses at all times. Miss Holloway previously worked as an antiquarian books dealer and had hopes of joining the police force, both of which were abruptly ended after the surgery complications. Miss Holloway has claimed that Optical Express filmed her through the windows of her home and sent investigators to tail her amid claims she was exaggerating her condition. However, the patient never removed her dark glasses.
The client was ‘tempted’ in to the optician by an advertisement claiming that laser eye surgery could be carried out from £395. Miss Holloway paid a total of £2,790 for her operation, one of 22 operations carried out by the surgeon that day. However, it has been claimed that Miss Holloway’s case was a difficult one and surgery may have had an adverse result. The consultation lasted a mere three minutes during which the patient could not have been given all of the important information. Miss Holloway had hazy vision thereafter and visited the Optical Express head office. She also consulted an expert who explained it was the worst case of photophobia he had ever seen. Miss Holloway was awarded the cash payout and hopes that it will deter others from making an uninformed decision in the future.
Cases like this one which involved laser surgery compensation come under medical negligence due to the failure to provide enough information about the procedure. All patients thinking of undergoing a procedure must be given information and told of the risks associated with the surgery and each patient should be evaluated individually for level of risk. Should you have undergone a procedure that was botched or has gone wrong, you may also be entitled to a cash payout. Call our team at Accident Advice Helpline to discuss your case.
Claiming for medical negligence
At Accident Advice Helpline, we help thousands of people to claim compensation for their injuries or illnesses. We can help you if you have been the victim of medical negligence and any compensation won may help towards further medical costs or help with loss of wages if you have been forced out of work. The no win, no fee* policy we offer ensures that you pay nothing upfront so call our free helpline today to discuss your case with our experts.
Date Published: October 8, 2014
Author: David Brown