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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    What are my statutory rights in regards to faulty products?


    What are my statutory rights in regards to faulty products?

    You might already be aware of the fact that if you have suffered some form of injury as a result of a defective product, you might be entitled to compensation from the responsible party. However, this can sometimes seem like quite a murky issue, and if you have never gone through a similar process before you might be asking the question “What are my statutory rights in regards to faulty products?” In order to clarify the situation, here at Accident Advice Helpline we have put together some of the most frequently asked questions and answers to highlight your rights as a consumer and help you decide whether you are likely to receive compensation, should you be considering making a claim.

    One of the main responsibilities that manufacturers have is to ensure that if they discover a product is defective after it has already been put on sale, they must immediately instigate a recall procedure. If this happens after retailers have sold some of the products to the general public, they will be expected to provide their customers with details of the defect and ask them to return the product to the store where they purchased it in return for a full refund. If the manufacturer is aware that a product is defective but does not recall it, anyone who suffers an injury as a result is entitled to compensation.

    It is also the legal responsibility of the manufacturer to ensure that all customers are made aware of any potential risks that a product has through the use of warning labels on the packing and in the documentation included in the packaging. Any DIY enthusiast will know this, as all power tools are traditionally plastered with warnings and sold with detailed instructions on how to correctly use them and advice on what safety equipment should be worn. If you have suffered an injury due to a product not being accompanied by a warning about its inherent risks, you are likely to be entitled to claim some form of compensation, which here at Accident Advice Helpline we will be happy to help you with.

    The most obvious area in terms of rights as a consumer is that you have the right to expect any product you purchase to be of a saleable quality and to function in accordance with the manufacturer’s manual. If you are injured as a result of the product failing to meet those standards, then you are likely to be entitled to make a claim. The same goes for any manufacturing errors that occur; all consumers are entitled to purchase products safe in the knowledge that if used exactly as described in the manufacturer’s instructions and in compliance with the law, they will not cause any physical injury. Almost any faulty products that lead to an injury will be considered the responsibility of the manufacturer.

    Finally, you have a right to assume that any products you purchase have been designed to a standard that enables them to function safely. If you use a product in line with the manufacturer’s instructions and sustain an injury despite the product itself being in perfect working order, it is likely to be a design fault, especially if no warning is present. Always be aware of your statutory rights in regards to faulty products, and remember that here at Accident Advice Helpline we are here to help 24 hours a day, seven days a week.

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    Date Published: October 8, 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

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