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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Shopping mall accidents: Defective escalators/elevators


    Shopping mall accidents involving defective escalators or elevators are not only frightening; they can also result in serious accidental injuries.

    Shops’ duties of care regarding items such as defective escalators

    Stores have a legal duty of care towards their customers. This includes ensuring escalators and elevators are regularly inspected and maintained to ensure they are in perfect working order at all times. Any breach of this duty of care may result in injuries by defective equipment and make customers eligible for accidental injury claims.

    Slips, trips and falls

    If you were the victim of an accident involving defective escalators or elevators, or if you were injured by tripping, slipping or falling within a store, you may have the right to make a public liability claim. In order to qualify, you must have been injured while shopping within the past three years, and the accident must have been caused by a breach of the store’s duty of care.

    Claiming for compensation

    Compensation claims can be made easily and free of financial worries via Accident Advice Helpline. This law firm has been offering legal advice and assistance through the complete process of claiming for injury compensation, on a no win no fee* basis, for many years. Advisors are friendly, helpful and extremely knowledgeable, making the process of claiming personal injury compensation as easy as picking up the phone for a confidential chat. The freephone number is available 24 hours a day, 365 days a year.

    Compensation calculator

    Should you not be quite ready to talk to an adviser, you can also use the compensation calculator provided on the company’s official website. Filling in this 30-second test, as it is also often called, will quickly determine whether pursuing a claim for compensation is likely to be successful or not. Once you have established this, the decision to go ahead and contact an advisor for further information and help with your claim will be a little easier. Claims can then be dealt with almost entirely over the phone, and in many cases, claimants do not even have to attend court.

    Open Claim Calculator

    Compensation amounts and time scales

    While Accident Advice Helpline’s experts will do their best to reach a satisfactory conclusion to compensation claims as quickly as possible, cases vary too much to determine exactly how long it will take for a claimant to receive their compensation. How much will be awarded can also not be predicted for the same reason.

    Date Published: December 15, 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.