Whenever a faulty product claim is initiated, the claimant is required to provide evidence of the injury or damaged caused. This invariably applies to all incidents in the home, accidents occurring during leisure activities elsewhere and accidents at work.
Evidence of damage
In the event of a faulty product causing damage to your home, you will need to state product details, as well as information stating where and when the product was purchased. Providing a receipt is particularly helpful if the product was purchased fairly recently.
In addition, you will need to provide evidence of damages incurred. Ideally, this should be provided in the shape of photographs. This should include photos of:Open Claim Calculator
- The faulty product
- Potential holes, leaks or burn marks identifying the product as dangerous
- The damage caused
In case it is not possible to take photos, you should record the incident in writing, describing in detail how the product caused the incident (if known) and the nature and extent of the resulting damage.
If it is safe to do so, you should also keep the product as evidence. Should the product need to be removed for safety reasons, ensure you have recorded all necessary details, like make, model, serial number, and so on. If the removal of the product incurred costs, make sure you obtain receipts.
As most retailers/ manufacturers will want to inspect incurred damages, it is advisable not to clear up any mess/ repair damages to begin with. Should this not be a viable option, make sure to secure relevant evidence, preferably photos, before and after clearing up/ repairing damages. Again, receipts need to be obtained as evidence of cost involved.
You should also include statements, names and contact details of potential witnesses.
Injury through faulty equipment
If you or someone else was injured, it is vitally important to secure evidence of injury by seeking immediate medical attention and asking the attending authority to provide a report on:
- Nature/ extent of the injury
- Medications/ treatments provided
- Expected impact of the injury on the victim
This may include expected time off work, potential long term effects; stress/ trauma induced effects, and so on.
Evidence of work injuries
For work injury claims, you need to provide the same type of evidence. In addition, an injury at work claim must be backed up by an entry in the company’s accident report book. This needs to include date and time of the accident; names and contact details for witnesses; a description of the incident; immediate treatment administered and whether further medical attention was required.
More information on evidence required to support claims for workplace accidents can be obtained by calling Accident Advice Helpline. The company’s helpful, friendly advisers are available 24/7 to provide confidential, obligation-free advice.