According to a report released by the Scottish Public Services Ombudsman, the Scottish health service experienced a rise in the number of complaints it received last year. NHS Scotland received 1,237 complaints in total in 2012/13, but this rose to 1,379 for the year 2013/14. This represented an increase of 11.5% – a significant rise in just 12 months.
The data was then divided into several different areas to show where the majority of the complaints were focused. A total of 913 NHS Scotland complaints – a significant majority – were focused on treatment and diagnosis, while 128 were focused on the attitudes of staff and the issue of communication. A further 75 were concerned with waiting times for appointments and delays to the service provided.
However a spokesman for the Scottish Public Services Ombudsman suggested that the increase in NHS Scotland complaints may not be due to a deterioration in the service. Instead, Jim Martin believed it could be that more people are becoming aware the complaints process existed and were using it in situations where perhaps they would not previously have done so. However it would be encouraging if fewer complaints needed to be issued in the first place as far as NHS Scotland is concerned.
Is there a chance to claim compensation for NHS errors?
Many people are protective of the NHS and the service it provides. Indeed it does provide an excellent service for the most part. However as is the case with every profession there is the potential for accidents to occur. There is also a potential for negligence if someone doesn’t perform their duties in the manner that is expected of their position in the medical profession. Therefore if negligence can be proven there is a high chance that a compensation claim would be agreed upon.
Accident Advice Helpline helps people with medical claims too
We’re not just here to help with claims relating to accidents. We can also provide assistance, advice and support if you have experienced a medical negligence situation. Accident Advice Helpline is here right around the clock at the other end of our free 24/7 enquiry line on 0800 689 0500. Don’t sit alone wondering if you do have a case or not – let us assess the situation and provide you with no-obligation advice today. It’s the smartest way to find out where you stand so you can take advantage of our 14 years’ experience.
Source: IDS Scotland
Date Published: August 21, 2014
Author: David Brown