A serious case review (SCR) into a care home in which five people died has made more than 30 recommendations in an attempt to avoid a repeat of the “institutionalised abuse”.
The SCR was launched by West Sussex Adult Safeguarding Board in the wake of an inquest into events at the Orchid View care home in Copthorne.
Family members of those killed as a result of the abuse have now called for a public inquiry to be held into what has been dubbed “Britain’s worst care home”.
One of the principal recommendations made by the SCR was that care home firms must prove that they are able to recruit and sustain a workforce with the appropriate skills and training.
This criteria would have to be proved to the Care Quality Commission (CQC) watchdog.
Another idea put forward is that a named point of contact within the care homes should be given to relatives of residents, with the option to safeguarding concerns being taken outside the facility if not dealt with satisfactorily.
Open meetings between care home bosses and residents and their families were suggested as another way to improve accountability, the report said. The local council should be represented at the meeting with minutes shared among all the stakeholders.
CQC inspections which examine the standards at care homes would also interact with residents and their relatives in another recommendation put forward by the SCR.
During the inquest, West Sussex coroner Penelope Schofield said that the home was subject to failings such as not having enough staff, unreliable medication management, poor nutrition and hydration, and not enough respect for the dignity of residents.
In a scathing assessment of Orchid View, Ms Schofield told the inquest at West Sussex County Hall North in Horsham that the home contained “institutionalised abuse” which had been going on for some time and which no-one had made any attempt to stop.
The inquest had also heard that Orchid View was “an accident waiting to happen” as call bells could not be reached by some residents or others faces long waits when they were able to pull theirs.
Duty of care
Care homes obviously have a duty of care to protect both their workers and residents.
If you’ve been the victim of negligence then Accident Advice Helpline can help you claim.
Source: Community Care