A report by the Parliamentary and Health Service Ombudsman has highlighted hospital failings at hospitals in Surrey. The first case claims a woman involved in a car accident was sent home from the Royal Surrey Hospital and was later discovered to have fractures to her neck and breastbone.
Other Surrey hospital failings mentioned in the report included a patient at Epsom Hospital who was given too little oxygen during a transfer between wards. The report includes summaries of 161 investigations which took place between April and June this year. The Ombudsman hopes publishing its findings will encourage people to complain if they received sub-standard medical treatment.
Pippa Hart, Chief Nurse at Epsom and St Helier Hospital, issued an apology to the relatives of the man who suffered a shortage of oxygen, and commented, “This incident was deeply concerning to us and does not reflect the high standard of compassionate care that our staff aim to provide for every patient.
As such, we did not hesitate to act and suspended the nurse in question. Her contract with us has since been terminated and the incident referred to the Nursing and Midwifery Council.” The hospital also outlined changes it had made to policy and procedures, to prevent a similar incident from happening in future.
Have you suffered an injury after medical negligence?
When you go into hospital, you expect the staff there to be knowledgeable professionals who will treat you respectfully and meet certain standards. If you feel that you have been the victim of medical negligence, you can complain to the NHS trust which is responsible for the hospital in question, but you may also be able to make a claim for personal injury compensation if you have been left injured as a result of clinical negligence.
Next steps to claiming
The first step towards making a claim is to contact Accident Advice Helpline, ideally as soon as possible after the incident in question. We’ll be able to tell you straight away if you have a viable claim. We offer a 100% no win, no fee* service to all our customers, so you don’t need to worry about paying expensive upfront fees before you can make a claim.
Because we’re highly recommended by our patron, Esther Rantzen, for our excellent standards of customer service, you know you can trust us to handle your claim professionally and efficiently, which can be a weight off your mind. It’s free to call us and we’re here 24/7, so get in touch today to get the ball rolling on your claim.