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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    What do I need to do once I make a claim?


    What do I need to do once I make a claim?

    With Accident Advice Helpline, working out what you need to do when you make a claim is easy. We’ll be available throughout the process, from the moment you decide to act to the moment when — hopefully — you get your deserved level of compensation. Strictly speaking, once you’ve called us and set things in motion, you may not need to do anything, but there are several things you can do that will improve your chances of success.

    Take photographs

    Taking photographs of the area where your accident occurred can be very helpful. If possible, take them from several different angles and try to illustrate the problem that led to your accident. For instance, you might photograph a protruding paving stone, a high shelf from which something fell on you or a jutting tree branch that forced you to swerve. If police officers attended the scene of your accident then they may also have photographs, in which case you should get their details for your solicitor.

    Photographs of your injuries can also be useful. Sometimes injuries look worse a few days after they happen when bruises have come up, so you should try to capture this. If you have injured a leg, photographing it next to your other leg can highlight the damage.

    Find witnesses

    Sometimes you will be the best placed person to track down witnesses to your accident, especially if they are colleagues or neighbours. You shouldn’t try to take statements from them yourself, but simply get their details to pass to your solicitor. Remember that they may be seen as more credible if you haven’t talked with them much about what happened.

    Make notes

    Writing down the story of your accident in a clear and well-organised manner can make it easier to remember exactly what happened if your claim takes some time to process. Some people also find it therapeutic. It may help you to recall details that you can add to your claim.

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    Communicate

    Although we realise that you may have a lot to deal with after an accident, it’s helpful if you can be prompt in responding to paperwork sent to you by your solicitor. We’ll try to keep this to a minimum; sending quick replies helps to ensure that nothing goes astray. The more quickly you deal with this material, the more quickly your solicitor will be able to process your case and arrive at a compensation agreement, either in or out of court.

    We aim to make the claims process as simple as possible, but we appreciate that if you want to be more actively involved it’s important to be fully informed about what you need to do once you make a claim. The actions outlined here can help you to build a stronger case. If you can’t complete all of them, don’t worry — we often take on cases where only limited evidence is available. Since we don’t get paid unless you win, you can be sure that we’re always on your side.

    Call us today on 0800 689 0500 to get started on your claim.

    Date Published: October 8, 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.