The Local Government Ombudsman focuses on complaints people have made about local councils up and down the country. Some other organisations and similar entities also come under its remit. The service is completely free and they will investigate all manner of complaints brought to them by members of the public about a council service or situation.
The normal course of action is for an individual to complain to their own council. The Local Government Ombudsman is there as a second port of call if you do not get a satisfactory reply. Complaints can be made by phone or online, depending on which method you prefer. The phone line is open during the week but not at weekends.
Other services that are covered by the Ombudsman include those provided by care homes. Any service that is provided by the council – from bin collection services to library services – can be complained about to the Ombudsman if you have not received an appropriate reply from your council in the first instance. It’s certainly good to know the service is there because it means you are not left on your own if your council did not respond to a complaint in an appropriate manner.
Could you put in a complaint about your council?
It is possible to complain about your local council if you feel you have not been treated fairly or you have had an accident that could reasonably have been prevented. For example you may have tripped in a hole in a pavement that should have been repaired. If the hole had been reported previously and had not been repaired prior to your accident, this would be a good situation in which to complain. The Local Government Ombudsman is impartial so you can be sure both sides will be heard.
Do you have cause to bring a no win, no fee* claim?
If you have tripped in a pothole or had an accident of any kind that you believe may have been someone else’s fault, you may be in a good situation to bring a no win, no fee* claim against your local council. If this is the case, or if you wish to get more information, call the free 24/7 enquiry line to speak to someone now at Accident Advice Helpline. We have 14 years’ experience in this field that could come in very useful from your point of view.
Date Published: September 19, 2014
Author: David Brown