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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Initiating faulty product claims


    According to the 1987 Consumer Protection Act, if a personal injury is caused by an unsafe, defective product, ruling out incorrect use or misuse of the product, the injured individual is legally entitled to bring forth a claim for adequate compensation against the responsible retailer or manufacturer.

    Before initiating compensation claims

    Before setting such a claim in motion, it is essential to take a few important steps. The first of these steps is to seek medical attention. This not only serves to get your injury diagnosed and treated, it is also necessary to ensure evidence of the nature, extent and effect of your injury is recorded. If injuries were incurred through defective goods-induced accidents at work, the incident must immediately be reported to the relevant individual at your company. This person will document the time, date and details of the work accident for future reference.

    It is also necessary to collect evidence proving that your injury was indeed caused by a faulty product, as opposed to you using the product incorrectly or ignoring safety warnings, procedures and so on.

    When to initiate product liability claims

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    It is obviously best to begin claiming as soon as possible, but all claims must be made within no more than three years starting from the date of the incident leading to the injury. The reason for this extended period is based on the fact that not all workplace accidents involving faulty equipment result in immediate injuries, but may cause injuries or illness gradually over a prolonged period of time.

    Getting help following injuries/accidents in the workplace

    Accident Advice Helpline offers free advice on claiming compensation following injuries receive through faulty goods causing work accidents, incidents leading to injury in your home and so on. Specialising in injury compensation claims for more than 10 years, AAH’s legal team assists injured individuals in obtaining compensation.

    Initial consultations can be entered into by calling the company’s friendly advisers on the provided free-phone number. During these no-obligation, perfectly confidential calls, advisers will establish whether your claim is justified and advise you accordingly. This can, by the way, also be established by consulting the compensation calculator provided on AAH’s website.

    Once you decide to proceed, most of the necessary details can be worked out over the phone, and more often than not, claimants do not have to attend court hearings. You may be given an estimate of how much you will be able to claim, but you should note that these amounts are rough guidelines only and cannot be guaranteed under any circumstance. In a similar manner, while the team will do their best to finalise claims as quickly as possible, exact times can not be provided and vary from case to case.

    Date Published: September 23, 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.