A hospital is still failing accident victims almost two years after inspectors called for improvements, a regulator has found.
The Care Quality Commission (CQC) has told Barking, Havering and Redbridge University Hospitals NHS Trust that it must make urgent improvements to the accident and emergency department at Queen’s Hospital in Romford. The fresh warning comes after concerns were first raised in July 2011.
In their latest visit in May, inspectors found that patients who arrived at the hospital by emergency ambulance were waiting too long to be assessed. During April, one in 20 people were waiting 45 minutes despite the fact that patients should be seen in 15 minutes.
In some instances, bed shortages meant patients were forced to wait up to 14 hours before being admitted to hospital.
Radical thinking needed to move forward
Matthew Trainer, regional director of CQC in London, said: “The emergency department at Queen’s Hospital in Romford is failing local people. This situation has been going on for far too long. Radical thinking is needed, led by the Trust Development Authority and commissioners.
“The trust’s board needs to work with them to make sure patients get the care they deserve. Patients are entitled to be treated in services which are safe, effective, caring, well run, and responsive to their needs. We have seen several recovery plans come and go in the emergency department at Queen’s and there is little evidence of any impact.”
Wait ‘too long’ for accident patients to see specialist
In the first four months of the year, there were numerous occasions when ambulances had to be diverted away from Queen’s to other hospitals in London, the report said.
Some patients waited more than an hour between arriving in an ambulance and being handed over to a doctor.
The CQC found that the trust has not had enough permanent consultants or middle-grade doctors for several years.
At the time of the inspection, the average waiting time for consultations with a specialist was more than three hours, even though the trust’s own policy is that all patients should be seen by a specialist doctor within 30 minutes.
Source: BBC News