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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

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    A guide to making a product liability claim


    If you buy something from a shop or order it online you trust that the manufacturer has produced to a high standard and that it is safe for you to use. Unfortunately this is not always the case. Unsafe products can result in injuries and it is vital for companies to act swiftly. With these tips we can help you with making a product liability claim.

    Who can claim?

    In simple terms, if it can be shown that a company was negligent and sold a dangerous product then there may be a claim involved. This is especially true if the company does not promptly offer sufficient compensation or swift action to recall any dangerous products and you can prove that their product caused injuries and/or damage.

    “Compensation culture”

    Some people feel that this kind of claim can be excessive, pointing to common sense cases such as people who didn’t take care with hot coffee and burned themselves, leading to what they deem silly and unnecessary labelling such as “caution – coffee is hot”.

    However while this may seem excessively cautious, companies must not be blasé about their products and need to make sure they are safe. Anyone who hurts themselves as a result of a product being defective has the right to report this and to be compensated for it. If this is not treated sufficiently seriously by a company then this often means that they have to seek other means.

    Tips for making a product liability claim

    The first thing to do is get as much evidence as possible. Take photos showing the condition of the product. Always check labelling and be sure that you follow instructions when using a product as this is likely to be something people will ask you about. Companies will often contest claims and one way of doing so will be looking at whether or not you used their product in the right way.

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    Another thing to remember is that a positive outcome of a product liability claim is that people will be safer because there is less risk of them using a defective product. It is also in the company’s interest to issue recalls as soon as possible and to learn from their mistakes. The more responsible companies will want to settle in order to limit damage to their brand.

    Why you should contact Accident Advice Helpline

    Accident Advice Helpline have been handling claims for over 13 years now. The level of experience of our professional legal representatives has meant that people who previously would have been hesitant to pursue claims have become more confident and able to do so.

    It can be difficult pursuing a claim against a company who will often have strong legal representation. This is why it helps to talk to us as we have the experience necessary to deal with what can often be quite complex cases. We can prove where the fault lies and give you the best possible chance of making a successful claim.

    We have also been publicly endorsed by Esther Rantzen, a consumer rights champion who for years has helped members of the public deal with this kind of problem. Contact us today and find out how we can get you the compensation you deserve.

    Date Published: October 15, 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.