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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

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    In focus: Package Travel Regulations, 1992


    The main thing you need to know about the Package Travel regulations of 1992 is that by law you have the right to expect that the package holiday you booked and paid for is the one you get. This means that any description of the package must be accurate so as not to mislead customers thus possibly leading to a travel claim.

    What happens if the package holiday is not what you expected?

    As you are covered by the Package regulations, you may be eligible to make a claim for travel accident compensation. This will be claimed against your tour operator as they will most likely be the party at fault.

    What type of travel accident claims are made with regards to the Package Travel Regulations, 1992?

    There are all different kinds of claims for travel accidents, from dangerous hotels to unsafe airlines. If you are promised a 5 star hotel in the centre of Italy and you end up with a dirty, infested 2 star b and b in the middle of nowhere, then this is where the Package Travel Regulations are here to back you up and make a good case for travel compensation.

    What other claims can I make through the regulations?

    If the hotel you go to is having major building works which you were not told about, and which severely disrupts your holiday, you could make a travel claim. Although this is not technically a travel accident claim you are still covered by the package regulations.

    What is a package holiday?

    In order to be covered by the package holiday regulations you have to have at least two of these items covered by the package holiday:

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    • Travel
    • Accommodation
    • Other tourist services such as tickets to attractions, etc

    If your package has these items, then you may eligible to make a claim for travel compensation.  Whether it was building works or a travel accident whilst abroad, speak to Accident Advice Helpline to find out if you could be entitled to travel accident compensation under the Package Holiday Regulations.

    You can do this by going online, or by speaking to someone on the phone line which is answered 24 hours a day on 0800 689 0500. Most claims can be processed over the phone and many clients settle their claims without having to go to court.

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.