If you are involved in legal proceedings, it is likely that many factors will play on your mind, one of which may be “what is the best way of developing a relationship with my solicitor?” When you make a claim with us, we will always choose the legal team and solicitor who we feel is best placed to help. You can then sit back and let our experts work through your case. We do understand, however, that sometimes you may wish to receive updates and would like to stay personally involved. There are many ways of ensuring that the time spent with your legal representative is beneficial to you both.
It is likely that as your case progresses, your relationship will go through a number of phases. Be assured that from the outset your solicitor is dedicated to your case, or they would not have agreed to take it on in the first place. The coming weeks or months will be a journey for you both, so try to always bear in mind that you are on the same side and trust in your solicitor’s abilities.
For some customers, “developing a relationship with my solicitor” means receiving regular updates, and the more information they have about how their case is progressing, the happier they are. They perceive silence as a worrying sign and can become anxious for news. If you begin to feel this kind of frustration, remember that your solicitor may have an extensive caseload. They are professionals who at times have to stick to certain priorities. Interruptions can prevent them from completing urgent tasks.
Time is of the essence for almost all legal employees, but even more so for personal injury specialists. They must divide their working day effectively between gathering information, court appearances and negotiating settlements. Each case moves forward at a different rate and they have to ensure that each of their client’s claims reaches a conclusion within a reasonable amount of time.
Be assured that if they need to ask you for more information in order to advance your case, or if there is some element of your claim that needs clarification, you will be the first to know. Essentially, if you do not hear from your solicitor, you can assume that you do not need to hear from them.
Nevertheless, solicitors are people too; they understand their ethical and moral obligation to keep their clients informed of any progress that has been made. Every good solicitor accepts that communication is a vital part of their role, and we will endeavour to keep you posted as to any significant movement in your case. It is rare that you will need to speak to a solicitor personally, and that is why we have a 24-hour helpline that can be called seven days a week. Our team will have access to your notes and any landmarks on your file will be relayed to you when you call. Although your solicitor may not be on call, there will always be a sympathetic staff member to talk to. Feel free to ring as often as you like and build up a rapport with the Accident Advice Helpline team.
Call us today on 0800 689 0500 to get started on your claim.
Date Published: October 8, 2013
Author: David Brown
Category: Personal injury solicitors