A woman who became ill on holiday in Switzerland has been awarded a four figure sum in compensation from coach operator Shearings. Wendy Newton was on holiday with her husband in Lake Como, Italy, when she became ill before boarding the coach journey back to the UK.
Several people at the hotel were complaining of feeling unwell and Mrs Newton was convinced it was something she had eaten – one person was even taken to hospital. The couple noted that the hotel didn’t seem to care and shortly after boarding the coach Mrs Newton collapsed. The driver called an ambulance, which took her to hospital in Switzerland but the coach driver abandoned them without offering assistance or asking them how they would get home.
The following day, Mrs Newton was discharged, after being diagnosed with gastro-enteritis and food poisoning. As they had no Swiss francs, the hospital kindly paid for them to get to the bus station, where a driver helped them board a train for Zurich. On arriving in Zurich, there were no flights, so they travelled to Basel and found hotel accommodation for the night, flying home to Manchester the following day.
The couple are angry that Shearings left them without any concern and made a complaint to the operator, which got them nowhere. They claimed coach operator compensation and were awarded the four figure sum.
Have you become ill on holiday?
If you have booked a package holiday, your tour operator has responsibility to ensure that your accommodation and transport are well-organised and that you’re safe on your travels. If they fail to meet their responsibilities, such as leaving you somewhere with no concern for your well-being, or organising accommodation in a dirty, unhygienic hotel, you could claim compensation. This only applies if you have booked a package holiday – if you’ve organised your flights and hotel independently, you won’t be able to claim.
Accident Advice Helpline to the rescue
We know that having your holiday ruined is no laughing matter; you’ve saved for it all year, and the last thing you want is to become ill or injured on your travels.
Here at Accident Advice Helpline, we’ll try to make the claims process as simple and stress-free as possible for you – call our freephone helpline today for confidential, no-obligation advice and take advantage of our 100% no win, no fee service.
Whatever has happened to you on holiday, we can help, and we’re here 24/7 to take your call, just dial 0800 689 0500.
Date Published: October 8, 2014
Author: David Brown