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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    What are my consumer rights?


    Consumer rights are statutory protections granted to you in law to make sure you are fairly treated. Because they are considered fundamental protections, it’s very unusual for anything to override them. Sometimes they can be important in accident claims because they set out the basic standards you should be able to rely on.

    If you believe that your consumer rights have been breached and you have suffered as a result, you can contact our helpline or fill out our online claim form. If you have a valid case, we will help you to take forward a claim for compensation.

    Consumer rights, products and safety

    Usually, claims for compensation apply to accidents that happen at work or in public places. In some cases, however, it’s possible to claim for accidents that happen in your own home if they involve faulty goods. If you have recently bought an item and it hasn’t been damaged by wear and tear, and you can prove that you were using it correctly when the accident happened, you may be entitled to compensation.

    Most comparatively high-risk goods, like electrical equipment, come with their own warranty. This covers damage to the item itself and establishes a time period in which you can expect it to work perfectly. If you were still within the warranty period when your accident happened and you have the documents to prove it, this will make it easier to bring a claim.

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    Because accidents at home are less likely to happen in front of neutral witnesses, it’s especially important to gather evidence, take photographs and see a doctor as soon as possible after the accident happens.

    Consumer rights and services

    When you receive a service, any unavoidable risks should be explained to you. If you are injured because something goes wrong, you may be entitled to compensation. We deal with cases including accidents that happen on holiday and accidents caused by poorly maintained accommodation. If you think a service provider has let you down and you’ve suffered as a result, you can call our helpline at any time of the day or night and we’ll let you know if you have a valid claim.

    Consumer rights and vehicles

    Often road traffic accidents are the fault of drivers, or of local councils, whose job it is to maintain road surfaces. Sometimes, however, they’re the fault of people who sell cars and other vehicles. If you’ve been injured because your vehicle was sold to you in unsuitable condition, you have a right to compensation. Call us today to find out how to proceed.

    Your rights and Accident Advice Helpline

    Even your dealings with Accident Advice Helpline are covered by your consumer rights. This means that, in the unlikely event that you are dissatisfied with the service you receive from us, you can make a complaint and we will do what we can to remedy the situation. If you are still unhappy, you can seek legal advice elsewhere to help you decide on the best course of action.

    Date Published: September 30, 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.