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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    How do my consumer rights protect me?


    Consumer rights are among the most basic rights we enjoy in law, setting out what we can expect from the companies and organisations we make purchases from. They cannot be compromised by ordinary contracts and private agreements, but protect us from being sold products or services that are substandard.

    Because faulty products and poor services can sometimes cause injury, it’s important to be aware of your consumer rights. They can sometimes be used in accident compensation claims. If you suspect that you’ve been harmed because you purchased something substandard, we can help to enforce your rights and make sure you get what you’re entitled to.

    Faulty products

    If you are injured by a product that was faulty when you bought it, you have a right to compensation. The most common injuries of this sort come from electrical goods. Usually it is the producer of the goods who is at fault in law, although the shop you bought it from may bear some responsibility if it was improperly stored. You won’t need to know who to target in order to bring a claim – just get in touch with us and we’ll introduce you to a solicitor who can sort it out for you.

    Because accidents caused by faulty products often happen in the privacy of your own home, it’s important to gather strong evidence in order to make a claim. Family members who saw the accident may be able to witness for you, but their testimony won’t always carry the same weight as that of independent witnesses. It really helps if you can take photographs immediately after the accident. These should show the product, the area where the accident happened, and any visible injuries you have. You should also see a doctor about your injuries as soon as possible.

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    Medical negligence

    Another major area affected by consumer rights is medical negligence. Medically trained professionals are trained to deliver services that could have a critical effect on your health, so it’s particularly important that they do the job properly. You have the right to expect proper treatment, with any unavoidable risks clearly explained to you. If this doesn’t happen, you can make a claim for compensation to make up for your suffering and help you to cope with any lasting problems.

    Some people are hesitant to bring medical negligence claims because they respect that medical professionals get it right most of the time. It’s important to remember that any money you receive will normally come from an insurance policy rather than an individual. Making a claim can make other people’s treatment safer by drawing attention to problems.

    What to expect?

    Claims involving your consumer rights can sometimes be lengthy and legally complicated. When you call us to explain your situation, we will aim to tell you how long your claim is likely to take. Your solicitor will deal with the day to day work on it so that you don’t have to worry. We won’t get paid unless we win your case, so you can be sure that we’re on your side.

    Date Published: September 30, 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.