We at Accident Advice Helpline, are proud to have the support of consumer rights campaigner, Esther Rantzen. Since her early days as an investigative journalist in the mid-1960s, Esther has been publicly standing up for individuals and groups who have a rough deal as a result of others’ carelessness. We share her belief that justice should be available free of charge to people who have been unfortunate in this way. Our helpline aims to provide the kind of service she has always fought for.
Esther is most famous as the presenter of television series That’s Life! which ran between 1973 and 1994. Enormously successful, it reached audiences of over 20 million people at its peak. As well as investigating faulty products and cases in which customers had been ripped off, it uncovered several major scandals. Thanks to the efforts of Esther and her team, several new laws were passed, and regulations amended, to improve health and safety standards throughout the country.
It’s partly thanks to Esther and the changes she championed that we are able to bring you the service we do today. Some of the laws Esther had passed play a key role in accident compensation cases. They help to ensure that everyone is better protected and they give us the tools to win justice for the victims when things go wrong.
Esther has served on several government committees, including the National Consumer Council and the Health Education Authority. She has shown particular concern for issues involving children and disabled people, spending 20 years working for Childline. As well as working to protect children from abuse, she ran a successful campaign to make them safer from accidents at school. Thanks to her, if your child has an accident caused by a dangerous playground surface, we can take the local authority to court and make sure things improve.
Esther became involved with us in 2003 and has stayed on board ever since. Given her strong record of tackling corruption and fighting for fairness, we trust her to keep us on track and we’re glad to know we’re getting it right.
Helping older people
Now that she’s experienced some of the difficulties of getting older herself, Esther has started to focus on helping older people. This has included setting up the Silver Line, which older people can call if they feel isolated and lonely. Often older people, like disabled people, are worried about going out because unsafe environments make it risky for them. We are working to try and improve that situation.
Esther has been awarded a CBE by the Queen for her services to children, and has received six honorary degrees in recognition of her campaigning and broadcasting work, as well as a Snowdon award for services to disabled people. She has written several books and currently works for 15 different charities. We are honoured to have her on our side, where she inspires us to work towards the same goal of giving consumers access to justice.
Date Published: September 30, 2013
Author: David Brown