Retailers are making potentially fatal errors when installing child car seats, according to a new report.
Consumer watchdog Which? sent undercover experts to 42 stores across the UK and asked staff to fit two different types of car seats – and the findings don’t make for pretty reading, especially for parents.
The vast majority – 90% – of the stores that were involved in the investigation failed to fit the car seats correctly, putting youngsters at risk of serious injury or even death in the event of a road traffic accident.
‘Catalogue of mistakes’
Only four of the stores managed to fit both car seats properly, while as many as 13 failed to ask any essential questions beforehand.
Retailers Babies R Us and Mamas & Papas each failed 11 of the 12 fittings with “a catalogue of mistakes” while Kiddicare failed nine.
Halfords managed just two successful fittings, Mothercare three and John Lewis – the best of the major retailers – failed two-thirds of its installations.
Independent stores did slightly better and achieved the most successful fittings with a score of seven out of 12, but Which? says there is room for improvement at all of the stores it secretly visited during the investigation.
Errors included fitting the seat with the support leg still folded under the base of the seat, making it unstable, and not attaching the seat to the car securely enough.
Fitters also offered insufficient advice.
Claiming for a road traffic accident
If you’ve been involved in a road traffic accident, either as the driver or a passenger, you could be entitled to personal injury compensation.
Claims for whiplash are among the most common resulting from collisions on the road. Accident Advice Helpline is always on hand to offer support and guide you through the process of making a claim.
How much money you receive depends on the type and severity of the injury.