There has been a significant rise in the number of complaints regarding NHS staff attitudes according to official figures from the Health and Social Care Information Centre. The number of written complaints about staff attitudes rose by 8% when compared to last year which has raised concerns over the government’s dignity and respect policy. This policy is supposed to be central to patient care and wellbeing. The number of complaints was in excess of 13,000 and the only area where there were more complaints was clinical treatment. There were a total of 174,000 complaints over 2013 and 2014, with more than 52,000 of these were regarding clinical treatment. The total number of written complaints to the NHS has risen 4% on last year’s figures. A total of 60,500 complaints were made about GP surgeries and dental practices.
The main services which received complaints about NHS staff attitudes were Accident and Emergency, outpatient services, mental health services and walk in centres. Other services which saw a rise in complaints included elderly services, community services and ambulance services. There was a drop in complaints about maternity services. Hospital inpatient services saw the largest amount of complaints although the figures dropped slightly from last year. However, it has been suggested that there may be many more people who have suffered poor treatment but have not complained.
Medical negligence and improper care
Medical negligence can be the result of various things and the complaints made about MHS staff attitudes may be due to an NHS under immense pressure. Staff who are tired, overworked and under stress may be more likely to make mistakes which could lead to improper patient care or even a mistake in diagnosis. Patient illnesses could worsen or patients may suffer neglect at the hands of a tired or stressed medical professional. If your illness has gotten worse or you have suffered because of potential medical negligence, you may be entitled to compensation.
Calling a claims company
Accident Advice Helpline is free to call 24/7 and our team offer no-obligation advice regarding your case. Where there is evidence of medical negligence, we may be able to represent you in a compensation claim if you have suffered injury or illness as a result. Call us today to discuss your case and potentially win a cash sum which could help you cope with any financial repercussions of your illness. Our no win, no fee** policy ensures that you won’t have to dip into your current finances to make your claim with us.
Date Published: September 19, 2014
Author: David Brown