Call centre staff work in a challenging environment to be sure, with hundreds of calls to answer – often more – every single day. You wouldn’t think the environment would be challenging in terms of health and safety issues though, would you? In reality it usually isn’t.
This is because there are numerous procedures normally in place that will ensure everyone can work safely without fear of having an accident.
Injured call centre staff are more likely to be off sick as a result of their injuries. If these injuries are caused through repetitive actions of some kind, such as by using a computer keyboard for example (think repetitive strain injury), they could be affected on a prolonged basis.
How can the numbers of injured call centre staff be reduced?
The number of people in these roles who have been injured are actually quite small. This is due in part to the exemplary efforts put in by those who are responsible for employing people in this industry. All employers should ensure they are following the health and safety laws that are in place to prevent such injuries from happening.
The people working at Accident Advice Helpline know how important it is to receive expert legal advice when an injury of some kind has been suffered. The key aspect to find out is who was responsible for the accident or injury happening in the first place. This will help determine the likelihood of getting any compensation as a result of the injury.
Do you need to find out more?
Getting information about your own injury is important providing you suffered that injury within the last three years. If you have worked in a call centre during that period and you’ve been injured in a manner you believe was down to someone else’s negligence, you should contact us for further information.
Assessing the facts of the case is the first step to deciding whether it is possible to bring a claim against your employer.
Accident Advice Helpline operates a 24/7 enquiry line that is always free to call. You just need to use our 0800 689 0500 number to find out whether you have a chance to make a no win, no fee claim.
We can get you the answers you are looking for as quickly as possible so you can get on with your life and job.
Date Published: August 9, 2015
Author: Rob Steen