A call centre is an intense and busy place to be. However, that doesn’t mean there isn’t time to make sure proper health and safety procedures are always adhered to. Many call centre accidents can be prevented if the right people take the right measures to make sure this is the case. Many accidents are caused because people are either careless or do not pay enough attention to their surroundings. If you are injured while working in a call centre it may not be your fault.
This brings the question of how it might be someone else’s fault. Accidents occur for all kinds of reasons. You might be paying little attention to picking up the kettle to make a drink and you could spill the boiling water over yourself as a result. On the other hand, the kettle could be faulty and it could leak boiling water over you. You can see the difference here in that one situation would be your fault and one would be the fault of someone else. In the latter example the kettle could be faulty, or it may not have been properly maintained.
Other call centre accidents
We should make it clear that very few accidents ever occur in these circumstances. This is because the employers in these places take every conceivable measure to make sure there are no risks involved in any area. Health and safety laws state that risk assessments should be performed in situations like this. This means any risks that are present can be resolved before there is any chance of someone being hurt.
Accident Advice Helpline has come across cases where people working at these centres have been injured in the past. Providing those injuries occurred within a three-year period we can usually look into the case to determine whether a compensation claim might be possible.
Staying safe whenever you go to work
It is reasonable to expect that you should be safe whenever you are at work, whether it is a call centre or anywhere else. In the case of a call centre you would expect your employer to be in a position to assess all the potential dangers that might be present. These might range from loose cables to heavy lifting.
Call Accident Advice Helpline to make sure you have a chance to claim on 0800 689 0500 when you possibly can.
Date Published: August 22, 2015
Author: Allison Whitehead