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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Claiming compensation for negligent nursing home care


    When choosing a nursing home for a family member, you’ll usually spend a lot of time thinking about things like the cost of care, location, facilities and the level of care provided. There will be opportunities to tour the home, meet with staff and discuss the level of care that your loved one needs. Unfortunately, carrying out all this research in advance of choosing a care home is still no guarantee that the home you choose will do a good job of caring for your elderly relative. Across the UK, there are care homes where negligent nursing home care staff have come under fire for the poor level of care they have provided to residents.

    Recent TV documentaries have highlighted problems at UK care homes, where negligent nursing home care staff are rude and abusive to patients, neglecting to answer them when they push their call buttons and often failing to assist them with basic care tasks such as getting dressed or using the toilet. There is absolutely no excuse for this type of negligence and poor treatment of elderly, vulnerable people, and if your loved one has been treated poorly at a care home, you will rightfully be feeling angry and upset.

    Examples of negligent nursing home care

    If your relative tells you that they have been shouted at, abused or neglected at their nursing home, or if they seem unhappy or withdrawn (signs that something is wrong), you should always take them seriously. Here are a few examples of things that could constitute negligent care at a nursing home:

    • Failing to respond to a patient’s buzzer or call for help
    • Leaving residents lying in dirty, soiled sheets
    • Not helping residents to use the bathroom, eat, or carry out other personal care tasks
    • Shouting at or verbally abusing residents
    • Physical abuse such as slapping, dragging, hitting and holding residents roughly

    If your relative has been subjected to any of the above, you’ll want to report this to your local council as well as to the manager of the nursing home.

    Claiming compensation for negligent nursing home care

    Accident Advice Helpline can help you get the compensation your relative deserves – the amount you receive could help to pay for their care in future. If someone you love has received a poor standard of care, take action and contact us today; it’s free to call our helpline and we are open 24/7. Negligent care that leads to injury and illness needs to be stopped, and we will support you throughout the claims process. You can find out how much compensation you could receive by taking the 30-second test on our website, or call us for confidential advice; there’s no obligation to proceed with a claim.

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    Date Published: October 30, 2014

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.