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How to claim faulty lift injury compensation

How many times a week do you find yourself riding in a lift? Perhaps you have a lift at your office or place of work, or maybe you go shopping at the weekends and take the lift at the shopping centre to reach the floor you need. Most of us don’t stop to think about the worst case scenario when using lifts, but unfortunately they can and do break down. If the worst happens, you could be forced to climb out of a lift if it is stuck between floors, or trapped in a lift as it plummets between floors (although it has to be said, this is extremely unlikely).

Usually when there is a fault with a lift, it is repaired fairly quickly and easily by maintenance workers, but if you have been injured in an accident in a lift then you could find you’re able to make a claim for faulty lift injury compensation. This could apply if you have been injured in a lift at home (in your apartment building, for example), at school or university, at work or even in a public place such as a leisure or shopping centre.

What happens when lifts go wrong?

The good news is that lifts very rarely plummet between floors like they do in horror films. You’re far more likely to sustain a minor injury in a lift, although you could sustain serious injuries if the lift has not been properly maintained. Here are a few examples of the most common types of lift injuries which you could make a personal injury claim for:

  • Electric shock from lift buttons
  • Trapping your arm or leg in a faulty lift door
  • The ceiling or lights in the lift falling on you
  • Lift plummeting due to faults with the lift cables

You might think it’s probably safer to take the stairs, right? Well, maybe not. According to a survey by, lifts are still safer than stairs – the elevator fatality rate is on average 27 deaths a year (that’s out of an estimated 1.8 billion passenger trips). Meanwhile, around 1,600 people a year die after falling down stairs.

So how dangerous are lifts really?

If you are injured in an accident in a lift then you may be considering claiming faulty lift injury compensation not only for your physical injuries but also for psychological trauma. You may feel unable to use lifts in the future, which can impact both your personal and professional life, particularly if you work in a building which has many floors. But how dangerous are lifts really? Since 2002, HSE figures show that 266 people have been injured in ‘elevator accidents’, with four people killed. Lift accidents are, thankfully, fairly rare, and all lifts across Europe are governed under the Lifts Directive, which states that passenger lifts must be examined and tested every six months. If you have been unlucky enough to be injured in a lift, you could make a personal injury claim if you have had to seek medical attention for your injuries – but who would be to blame?

Claiming faulty lift injury compensation

Usually the person or company responsible for servicing the lift would be at fault if you were injured and pay faulty lift injury compensation, but if the building owner has failed to report faults or organise maintenance and repair appointments, then they could ultimately be held liable for your injuries. Either way, if you have suffered injuries such as a head injury from a falling light or an arm injury from a faulty lift door, you could find yourself in a position to make a personal injury claim with Accident Advice Helpline. Injuries can, in rare cases, be extremely severe – like the case of the 31-year-old shelf-stacker at a supermarket who ended up losing five toes after trapping his right foot in a faulty lift shaft for ten minutes at work. But even if you have suffered minor injuries, you could still be eligible to claim faulty lift injury compensation, so don’t feel that you have to suffer in silence.

What is more dangerous, a lift or an escalator?

We hear news about accidents on escalators all the time, but which is really more dangerous to use, a lift or an escalator? Well, escalators caused on average around two deaths per year in the US (24 deaths in total from 1992-2003), according to a study by the Consumer Product Safety Commission, so it’s safe to say that escalators are the safer option when it comes to choosing between the two. However, despite the fact that there is seemingly more which could go wrong with lifts, it’s important to remember that lifts are regularly serviced by maintenance companies, so accidents are still fairly rare.

Will your claim for faulty lift injury compensation be successful?

Whenever you make a claim for personal injury compensation, you are trusting the personal injury lawyer you choose with your claim, which is why it’s so important to choose a reputable and experienced lawyer. There have been extreme cases where somebody has been successful in claiming compensation after questionable injuries, like the woman who claimed compensation for a ‘direct psychiatric injury’ after being stuck in a lift in a Dublin shopping centre for just four minutes.

But most people will make a claim for minor injuries, and it’s best to find a personal injury lawyer who will handle your claim without charging any upfront fees. Accident Advice Helpline’s lawyers work on a no win no fee basis, which means we will only take on your claim if we think there is a good chance of success. However you have been injured, you can get in touch with us to see if you have a viable claim for faulty lift injury compensation. Just call us on 0800 689 5659 to get advice from our expert advisors on a no-obligation basis. You could even take the 30-second test™ on our site for an idea of how much compensation you could receive if your claim is successful.