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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Can I claim for an injury at a museum?

    When someone asks us, “Can I claim for an injury at a museum?” our first response is quite probably, but it will depend on the circumstances behind the injury. Because we have a highly trained team at Accident Advice Helpline we can do more than just answer your question – we can talk you through what happened and help you work out what your options are.

    How did the accident happen?

    The most common kind of accidents we hear about in museums are slips, trips and falls. If these occur because of the museum’s carelessness you could well be entitled to compensation. This is because the museum has a responsibility for your safety, so if, for instance, objects have been left on the floor where they can be tripped over, they are at fault. Some hazards are unavoidable – floors need to be washed sometimes and old staircases can become uneven – but in situations like this there should always be clear warning signs to enable you to take proper precautions.

    We all know that some people – especially children – play around in museums in a way that goes beyond what staff can reasonably account for. If you are climbing on something not designed for that purpose and you fall off, it’s unlikely that you will be able to get any compensation. In other words, the law can only protect you if you were behaving responsibly, but responsible people have a right to expect that they will generally be safe in public spaces.

    Proper procedures

    In order to claim for an injury at a museum you’ll have to have a record of the accident happening. The only essential requirement in this case is confirmation from a doctor, so even if no one sees the accident happen, as long as you see a doctor soon afterwards, you can keep open the option of claiming. However, any formal claim will need to be made within three years, unless the injured person is a child, in which case you will have longer. Our team can answer any questions you may have on this and your initial enquiry won’t cost you anything.

    Visitor or staff member?

    If you are injured as a visitor at a museum you should ensure that staff know about it and see if you can get the details of any witnesses. If you are injured when working there, you should make sure the incident is logged in the workplace accident book, which your manager should be able to deal with. Legal procedures are different in each of these cases but at Accident Advice Helpline we’re equipped to deal with either, so just let us know what you need. If we agree that you have a case, we’ll connect you with one of our solicitors who will be able to get the process moving. With this underway, you’ll be able to set your mind at ease. We’ll take care of all the details and do everything in our power to get you a good compensation settlement.

    Open Claim Calculator

    Date Published: October 28, 2014

    Author: David Brown

    Category: Accident in a public place

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.