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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Can I claim for an injury in a department store?


    Shopping is a popular pastime and department stores are often a favourite place to visit, with their wide range of items in one large venue.

    However, while most stores are well run and offer a safe and enjoyable shopping experience there is always the chance that you could be injured while out shopping and if that happens you should ask, ‘Can I claim for an injury in a department store?’

    Likely causes of injuries in a department store

    One of the most common causes of injury is slips, trips, and falls. There are several areas in which these accidents might happen.

    One is around areas of the store where cleaning has taking place, leaving the floor wet and slippery. Most stores will place signs around the cleaned area, however on busy days these signs may not be immediately obvious if obscured by other shoppers.

    Wet floors can also be caused by liquid spills from the shelves, and aisles may also be obstructed by stock waiting to be put on the shelf causing a trip hazard.

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    Falling merchandise can also cause a hazard. If you are hit by falling stock because it has not been properly secured on the shelf then you may be able to claim.

    Another common source of injuries is the store entrances and escalators. Department stores often cover more than one level and store owners install escalators to enable customers to easily visit the different floors.

    If you are hurt while using the escalator or while entering or exiting the store – perhaps you are hit by a revolving door for example, and there was a fault with the premises, then you may be able to claim for an injury in a department store.

    Can I claim for an injury in a department store?

    You can claim for an injury in a department store if you can prove that the store owners were negligent in the way they maintained the premises or that they contributed to your injury.

    As a customer, the department store is effectively inviting you to be on its premises, even if you do not end up spending any money.

    As a result of this, the store has a duty of care to each customer while they are in any part of the store including car parks, toilets and the shop floor.  This duty of care includes making sure customers are safe while they are in store and that the premises are maintained to a suitable standard.

    If you can prove that your injury was a result of a failure in this duty of care then you may be able to claim for an injury in a department store. Examples of this failure might include not repairing damaged shelves, escalators or flooring or knowingly storing excess stock in a dangerous position.

    How can I claim for an injury in a department store?

    Getting started with a department store injury claim is easy. Simply go to Accident Advice Helpline’s website and complete the 30-second test to see if you have a suitable claim or start filling in the online claim form.

    Alternatively, you can contact our helpline on 0800 689 0500 or from your mobile on 0333 500 0933. Trained advisers will be able to advise you on how best to proceed with your claim.

    Date Published: June 28, 2015

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.