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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    What to do if you buy faulty goods


    Whether it is online, from the high street or from a private seller, we all want to make sure that we are getting value for money. However, at times the items we buy will not always be reliable. Therefore it helps to know what your rights are and what to do if you buy faulty goods.

    Returning shop goods

    Before you buy a product, check the returns policy. For example, if you buy something and then decide you don’t want it any more, there is no legal requirement for a shop to take it back, although many shops do offer a returns policy of around 30 days. However if the product has been damaged or is faulty then you have every right to return an item and ask for your money back.

    Returning goods online

    Distance Selling Regulations means you have more rights when purchasing something online. The reason is that, unlike purchasing something in a store, you cannot clearly see what it is. Therefore if you get the physical item and it is not quite what you wanted then you have every right to send it back up to seven days after the item arrives.  As with stores, there is usually an online returns policy and it is worth checking this before buying items online.

    Buying goods online also falls under the Sale of Goods Act, and so if an item is found to be faulty you have every right to send it back. Where this gets harder is in making sure that the seller knows these rules and adheres to them, which is why it is best to check for sellers with good feedback and reviews online. Also check as far as you can that these are genuine reviews from real customers.

    What to do if you buy faulty goods and you don’t get your money back

    If a company refuses to pay you back or doesn’t uphold their own policy then you may need to make a claim. Remember to keep hold of receipts and any details about the returns policy so that when you do need to make a claim there is documented evidence that can be referred to.

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    It is worth contacting Accident Advice Helpline. Despite the name, we don’t just deal with accident claims; we handle faulty goods claims as well, for the simple reason that if you get injured due to a faulty product then this can ruin your life just as easily as a car crash, especially if any injury results in you being unable to do your work or day-to-day activities.

    The helpline is open 24 hours a day and we have experienced professionals available who can go over the details of your claim and help guide you through the process.

    Date Published: October 15, 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.