Whilst people rarely want to be in a position where they need to claim for travel accident compensation, as it means someone has been injured on holiday and therefore, are likely to have had their trip ruined, there is no place for either draconian laws or flimsy excuses where health and safety is concerned.
To suggest that airline passengers ought to be denied blankets because of concerns over health and safety seems, quite frankly, farcical. After all, how can a blanket cause an accident whilst travelling?
This bizarre turn of events did actually occur, prompting the Health and Safety Executive (HSE) to include the story on a list of ‘crackpot cases’ released in early 2013, with the intention of busting several untruths that surround health and safety.
Health and safety when travelling – the background to the blanket
The story is exactly as it appears. A passenger on-board an aeroplane requested a blanket and was told that one could not be provided.
When questioned as to why, staff replied it was because of health and safety. As the customer asked more questions, they were met repeatedly with blanket responses and a frustrating lack of detail.
The blanket situation – what the HSE say
Unsurprisingly, the HSE panel responsible for concocting the ‘crackpot cases’ were fairly withering in their assessment, stating:
‘This is a blatant case of health and safety being used gratuitously as a cover up for poor customer service and/or a commercial decision. It is clear that there is no health and safety concern given that blankets are available – at a price. The airline should have the courage to explain and stand by the real reason for its decisions.’
Hiding behind the convenient curtain of ‘health and safety’ is a dangerous ploy, as all it really serves to do is make light of the very serious subject of accidents whilst travelling.
Suffering accidents abroad can be a deeply unsettling, even traumatic, experience. The combination of physical pain and being in the unknown, can seriously knock the confidence of anyone.
Fortunately, Accident Advice Helpline is on hand to guide and assist you through the process of claiming for holiday accident compensation.
Thousands of happy testimonies built up over our years of experience in dealing with injury claims, plus a recommendation from famed consumer champion, Esther Rantzen, mark them out as the perfect compensation provider to take on your holiday accident case.
Date Published: December 11, 2013
Author: David Brown