The UK’s Sale of Goods Act gives customers the statutory right to claim a refund (within four weeks of purchase) or ask for a product to be replaced or repaired (within six months of purchase) if the product turns out to be faulty or develops a fault within the stated time limits.
Consumers with faulty products should contact the retailer from whom the product was purchased to discuss a refund, replacement or repair. In some cases, they may be referred to the manufacturer instead. It should be noted here that if the retailer or manufacturer claims that the fault was the result of something done by the consumer, it is up to them (retailer or manufacturer) to prove that the product was in satisfactory, fully operational condition when it was purchased.
Should both retailer and manufacturer refuse to refund, repair or replace the defective product, the matter should be referred to the relevant local trading standards authority, as the customer’s statutory right is being breached in this instance.
In cases where consumers suffered injuries by faulty goods, they may be entitled to personal injury compensation. They may also qualify to receive compensation for damage to their home. Again, it will be necessary to establish who is ultimately responsible for the fault and subsequent accidental injury and damages (retailer or manufacturer).
Consumers will be required to provide proof of purchase, as well as other evidence of damages and/or injuries caused by defective goods. Such evidence could, for example, consist of medical records; receipts for clean-up operations or repairs to the home; photos of the faulty product and damages or personal injuries caused by it and witness statements. If witness statements are included, contact details for said witnesses will also be required.
Help with claims
Accident Advice Helpline has successfully secured compensation for people who were injured by faulty goods; slips, trips and falls and many other types of accident for many years. Our vast experience enables our in-house lawyers to deal with personal injury claims quickly and efficiently. All claims are conducted under no win no fee* agreements. Claimants therefore, do not have to worry about paying for any related expenses until after their claim has been settled. Discuss your situation with one of this well-established law firm’s advisors via the 24-hour helpline on 0800 689 0500 or fill in the compensation calculator on our website to get help in securing the compensation you deserve.
Date Published: February 27, 2015
Author: Accident Advice