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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    The steps of a claim


    Have you suffered injury in a road traffic accident? Or perhaps experienced an accident at work? An motor accident injury on holiday? Whatever your accident, injury or illness, if you are considering making a claim for personal injury compensation, it can be helpful to know the steps of a claim to help ease the mind and simplify the legal process.

    What are the steps of a claim?

    If you are considering the steps of a claim, you must have been sustained a personal injury due to an accident that was not your fault. When you do have a genuine reason to claim personal injury compensation, the initial steps of a claim involve informing Accident Advice Helpline of your accident, injury or illness.

    After the preliminary steps of a claim, the weight is taken off the claimant’’s shoulders and our legal team at Accident Advice Helpline will do the hard work to ensure you receive the compensation you are entitled to:

    1. A Letter of Engagement between you and your solicitor will be agreed
    2. The solicitor gathers information surrounding the claim
    3. A Letter of Claim is drafted, which is sent to the defendant
    4. The defendant has 21 days to respond to the Letter of Claim

    Settling liability

    When the defendant receives the Letter of Claim, if they accept all liability for the accident, injuries or illnesses stated, a settlement will be offered to the claimant.

    In the case that the defendant does not accept liability, legal teams will discuss the nature of the claim, and where responsibility lies. An attempt will be made to reach a settlement.

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    Usually after these steps of a claim, the claimant must decide whether to accept or decline the offer of settlement.

    If complications do arise during these steps of a claim, your solicitor at Accident Advice Helpline will walk you through the options that are available to you.

    The latter steps of a claim

    After the claimant has accepted their settlement offer, the defendant who has been found liable must pay the costs as detailed in the settlement letter to the claimant.

    Of course, as all personal injury claims are unique, complications can arise and there may be cases where claims may go to court, or trail, where liability isn’’t clear. This considered, it is unusual for Accident Advice Helpline claimants to have to attend court.

    Accident Advice Helpline

    For more information on the claims process, whether you have been involved in an accident on the road or otherwise, call Accident Advice Helpline today on freephone number, 0800 689 0500.

    Date Published: April 6, 2016

    Author: Accident Advice

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.