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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    What are UK hoteliers liable for during visitor stays?


    Hoteliers in the UK have a duty of care towards their guests. This means they are responsible for their guests’ health and safety throughout their stay. Should they breach their duty of care by not preventing hotel accidents or maintaining adequate food and hygiene standards, visitors can hold UK hoteliers liable for any health problems they have experienced, from personal injuries to food poisoning.

    Common hotel incidents

    Slips, trips and falls are among the most common accidents in hotels. Common causes of slip injuries include:

    • Slippery flooring and lack of warning signs in recently cleaned public areas
    • Spilled drinks or food in hotel restaurants not being cleared promptly

    Trip injuries and falls are commonly the result of poor lighting in stairwells, corridors or outside areas or poorly-maintained carpets, fixtures, including bath rails and bannisters.

    Poor maintenance of furniture and electrical or heating equipment could also result in personal injuries, including injuries by electrocution, burns or scalding, as well as inhalation of carbon dioxide.

    Food and hygiene

    Poor hygiene in kitchens and dining areas could also lead to outbreaks of E. coli or salmonella; Norovirus and other related gastro-intestinal diseases. Mass outbreaks of food poisoning have also been known to be caused by buffet food being left out in the heat and possibly exposed to insects for too long.

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    Your right as a consumer

    Should you sustain a slip, fall or trip injury or develop food poisoning as a result of your hotel owner/manager’s negligence, you may qualify for personal injury compensation.

    How to make claims

    Your best option when considering a slip, trip or fall injury claim is to call the advice line offered by Accident Advice Helpline. Our freephone number is confidential and open 24/7. Alternatively, you could visit our law firm’s official website and complete the 30-second test. Either way, you will, once it has been confirmed that you are entitled to claim, be offered the assistance of a solicitor with years of experience in conducting claims similar to yours.

    Why choose Accident Advice Helpline

    Our company has years of experience in the injury claim sector. Enjoying an excellent reputation and boasting an outstanding success record, Accident Advice Helpline does not use external solicitors or pass claims on to other firms, but exclusively provides in-house lawyers to deal with our clients’ claims. Claims are also handled under conditional fee agreements.

    Call us today on 0800 689 0500 for more information.

    Date Published: April 27, 2015

    Author: Accident Advice

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.