You may think health and safety is more important in some jobs than in others. For example, building sites, working at sea and on oil rigs would certainly demand high levels of health and safety. Yet in reality, any workplace can pose potential hazards for those who work there.
Call centre staff safety is just as important to focus on as the safety of any other workers, regardless of their job roles. Call centres may seem to be fairly innocent places, but there are potential hazards here just as there can be in other workplaces. The important thing to remember is to identify these hazards so the workers will be safe on a daily basis.
Beginning the call centre staff safety process
The workplace should first of all be assessed for safety. A risk assessment should be designed that focuses on the individual workplace, so it is easy to identify the potential problems that may arise. For instance, one call centre may be in an older building, while another is purpose-built. This means the hazards in each one will be very different, hence the need for a personalised and tailor-made selection of safety measures.
Identifying potential hazards means that steps can be taken to prevent them from being hazardous. A good example would be to restrict any tripping hazards in the building. Checking the condition of flooring and maintaining and replacing it where necessary is a good way to cope with such hazards.
What happens when injuries do occur?
While call centres are not typically dangerous places, they can potentially lead some workers to be injured in some way. These instances are rare, but when they occur they can be very upsetting and painful for those concerned. To this end, proper medical attention should be sought when someone is hurt. It should also be recorded so there is evidence of what occurred.
Accident Advice Helpline is in a good position to consider whether or not you have a case. Call us today on 0800 689 0500 and you can find out whether you could claim. We could put you in touch with one of our lawyers who work on a no win, no fee* basis, and this means you have the chance to find out more without being at any financial risk. Isn’t it worth calling us now to see whether you could claim?
Date Published: February 1, 2016
Author: Allison Whitehead