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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    What is your supermarket store manager liable for?


    There are many ways to be injured in a supermarket but if you want to make a claim for a slip, trip or fall or other accident it is helpful to know what makes a supermarket store manager liable.

    If you have been injured then consider contacting Accident Advice Helpline for no win, no fee** assistance with your claim process.

    Common store accidents include:

    • Trips over entry mats which are missing, or misplaced.
    • Injury caused by entry doors which are faulty
    • Slips and trips on slippery floors after excessive waxing.
    • Slips, trips and falls from spilt produce or from leaky refrigeration.
    • Impact from falling items in haphazard shelves and displays
    • Trips from obstructing boxes, displays or pallets left after stocking shelves
    • Food poisoning from out-of-date products and rotten food
    • Lacerations from damaged shopping trolleys
    • Poor lighting causing trips and slips

    What is the liability?

    A supermarket has a public liability duty to keep customers reasonably safe so it depends on whether the manager or his staff were aware of the unsafe conditions and failed to take action to resolve the issue. If you do fall, slip or trip or suffer injury in some other way in a store, then you may claim compensation against that business.

    Whether a big supermarket or a small independent retailer, they are all obliged to take steps to avoid an unsafe environment.

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    Of course, the liability depends on the specifics of the accident and whether unsafe conditions caused your injuries.

    In the example of a slippery floor we should find out why the floor was slippery and if there was a sign to warn of the condition. If floor cleaning caused the conditions then staff should post a warning but it could be a recent incident that the store did not have time to address.

    If a customer drops a carton of milk and then you come around the corner 30 seconds later and have a slip then the store may not have liability, but if the spillage is still there after 40 minutes then it is a different story.

    Stores need to prove that they have a procedure in place for monitoring and resolving spillages even if they did not cause them. Customers are also required to take reasonable care so the cause of the accident cannot be something obvious; otherwise a slip, fall or trip claim will be invalid.

    Accident Advice Helpline

    Gather the relevant information and give our advisors a call via our 24-hours Freephone number, 0800 689 0500, for help with your slip, trip or fall compensation claim. Our lawyers have years of experience assisting victims of personal injury, due to accidents just like the one you have experienced.

    Date Published: April 27, 2015

    Author: Accident Advice

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.