Cabin crews are expected to fill an array of roles that would normally be taken on by a whole group of different people. These roles can be roughly divided into two main areas of responsibility, namely passengers’ health and safety and services.
Passenger health and safety
In terms of passengers’ health and safety, cabin crews are responsible for instruction and leadership in emergency procedures, as well as spotting and dealing with potential hazards; administering first aid as and when required; providing comfort and reassurance to nervous passengers, and more.
Cabin crews’ service roles
Service roles filled by cabin crew include:
- Kitchen workers.
- Waiters and waitresses.
- Luggage porters.
In addition, they have to be constantly on hand to answer passengers’ questions and deal with complaints.
All this puts a tremendous amount of work-related stress onto cabin crews. This is added to by the detrimental effects of low air pressure, low humidity and relatively high ozone and carbon dioxide concentrations. All too often, cabin crews also suffer from sleep disturbances and deprivation and/or do not have the time to sit down and have a meal.
This excessive stress at work, combined with extremely cramped conditions frequently requiring crew members to work in awkward positions, can cause various work-related musculoskeletal disorders and fatigue, which in turn heightens the risk of work injuries like scalds, burns, bruises and cuts when working in the galley to prepare meals and drinks for passengers.
With bodies already weakened and tensed by stress and fatigue, the crew is regularly exposed to the risk of manual handling and repetitive strain injuries. Repeatedly lifting hand luggage to be stowed in overhead lockers and fitting lights above passenger seats often results in painful, debilitating shoulder impingements. Pushing over-loaded service trolleys and food carts, frequently requiring the crew to twist at the same time, is responsible for many work-induced back injuries.
If you were injured at work aboard an aircraft, you may qualify for industrial injury compensation. You can start your no win no fee* claim for compensation by contacting Accident Advice Helpline. Call the free advice line today on 0800 689 0500 to have a chat with one of the company’s helpful advisers. Your call will be kept confidential and the lawyer assigned to your case will have the necessary experience to quickly bring your compensation claim to a successful conclusion.
Date Published: March 12, 2014
Author: David Brown