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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Package travel, holidays and tours regulations

    Package travel, holidays and tours regulations

    Package travel, holidays and tours are essentially holidays or tours for which at least two of the components below have been pre-arranged:

    • Transport
    • Accommodation
    • Other tourist services accounting for significant proportions of a package, but not ancillary to accommodation or transport

    Including a fairly wide range of arrangements, from completely pre-defined packages to tailor-made holidays with several pre-selected components, package holidays are subject to strict regulation.


    These regulations state that holidays must be as described in the brochure and that none of the pre-travel information provided should be in any way misleading.

    When things go wrong

    Any deviation from or alteration to a booked package holiday or tour (before or after travel) may give the disappointed holidaymaker the right to claim for travel compensation.

    Possible claims

    Compensation claims may. for instance, be made for:

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    • Loss of value: if there is a difference of value between the paid-for holiday and the one actually received
    • Expenses: reasonable expenses that were incurred as a direct result of a breach of contract
    • Lost of enjoyment: remuneration for distress and disappointment caused by things not being as they should be or going wrong

    The fourth and final possible claim in terms of package holiday is a claim for personal injury compensation.

    Personal injury

    Such claims may be made, for example, after suffering injuries by slips, trips and falls during a holiday. In order to claim for slip, trip or fall injury compensation, the injury by slipping, falling or tripping must have been the result of someone else’s negligence, mistake or inappropriate behaviour. The trip, slip or fall injury must also have been sustained within the past three years.

    How to claim

    While compensation for loss of value, expenses or loss of enjoyment can typically be dealt with fairly easily via the travel agent responsible, public liability claims following personal injuries require specialist assistance by qualified injury solicitors like those at Accident Advice Helpline.

    Where to get help

    Accident Advice Helpline has secured slip, fall and trip injury compensation for consumers for the past 15 years. Enjoying an impressive success record, our law firm has an impeccable reputation and is highly recommended by renowned consumer champion Dame Esther Rantzen.

    Call us for free, no-obligation advice on claiming compensation and legal assistance by in-house specialist solicitors. Our Freephone helpline is available 24 hours a day, seven days a week, and our legal team operates on a no-win no-fee* basis, for your peace of mind.

    Speak with us today on 0800 689 0500.

    Date Published: April 27, 2015

    Author: Accident Advice

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.