When you buy hair straighteners the last thing you want is to find that they are faulty. However, if you do buy a faulty hair straightener, who is liable?
Buying brand new items
If you buy a faulty hair straightener brand new from a shop or website then by law you can take it back as you have consumer rights. If an accident occurs which could be anything from a simple slip, trip or fall injury after receiving an electric shock or a malfunction from the heating mechanism, then the company could be liable.
Buying second hand
When you buy items second hand, consumer rights can be less black and white. If you purchase a faulty hair straightener from an online ad or from a friend then the liability is not so clear. However, if you buy second hand from either a charity shop or Ebay you do have certain rights that can make the company liable. If the item is faulty from a charity shop then they should offer a refund or exchange, especially if the faulty appliance is advertised as working.
However, if the item clearly states that the hair straighteners have not been tested it is the consumer’s responsibility, therefore it is unlikely you would be able to make a faulty appliance claim from this.
Who should my first point of contact be?
If you buy a faulty hair straightener you should always consult the shop you bought them from first as they should accept liability and are likely to help in order to prevent a faulty appliance claim. However, if they refuse to accept liability and it is brand new then contact the manufacturer.
If they still won’t accept liability and you have sustained an injury or lost money due to this you may be able to make a faulty appliance claim. Accident Advice Helpline is a law firm that specialises in such cases as accident at work claims and faulty appliances. With over 15 years’ worth of experience, our highly skilled lawyers will make the claims process as simple and stress-free as possible. In fact, many clients are able settle their faulty appliance claim without stepping foot in a court room.
Speak to one of our friendly advisers on our 24-hour free phone on 0800 689 0500 or 0333 500 0993 to find out more about making a faulty appliance claim.
Date Published: December 9, 2015
Author: David Brown