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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    When are hotels liable for injuries?


    Whether you’re staying in a hotel for business or pleasure, you want to leave feeling refreshed and well rested. If your dream hotel stay turns into a nightmare, Accident Advice Helpline is on hand to help you cope with the consequences. If you’ve been involved in an accident at a hotel or developed an illness during your stay, you may be wondering ‘when are hotels liable for injuries?’. If you’ve been injured, and you weren’t at fault, you have the right to claim compensation.

    When are hotels liable for injuries?

    In some cases, it can be difficult to determine who is liable for an accident in a hotel. You may find yourself in a situation where you think the hotel manager is liable and they claim that you are liable. If you have questions like ‘when are hotels liable for injuries?’, we can help. We have more than 15 years of experience in helping people to claim compensation, and we can give you advice about your hotel accident claim.

    Examples of cases where you would not be liable for injuries at a hotel include:

    • Slips and trips on slippery surfaces when a warning sign was not displayed
    • Falls caused by poorly maintained flooring
    • Injuries caused by using defective equipment or appliances in the hotel room or any other facilities, such as the gym or swimming pool
    • Food poisoning related to poor food hygiene
    • Slips and trips by the swimming pool (when warning and advisory signs are absent)

    How do I make a claim?

    If you’ve been injured while staying at a hotel, note down all the details of the incident, take photographs, and seek medical advice for your injuries. If you’ve spoken to other guests who have had similar experiences or other people were there when the accident happened, ask them for their contact details so that they can give a statement. Try and include as much information as possible, as any evidence you can provide will bolster your case.

    When you’ve got the information together, call us, and if you have a viable hotel accident claim, we will pass your details onto our expert legal team. Our personal injury lawyers will take over the legwork, so you don’t have to worry. Most clients never go to court, and we can communicate with you via the telephone. If you’re worried about the cost of claiming compensation for a hotel accident, don’t be. We work solely on a no-win, no-fee basis. Call now on 0800 689 0500 or 0333 500 0993 from a mobile phone.

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    Date Published: March 6, 2017

    Author: SM Content

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.