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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Faulty product claims: Assistive devices


    Assistive devices are designed to enable people with certain disabilities to achieve a better quality of life. Should these devices be defective they can not only lead to this quality of life being diminished, they could also lead to potentially serious personal injuries.

    • Wheelchair incidents
      Should an assistive device develop a fault while in use, chances are that this will not only be inconvenient, but potentially very dangerous. A wheelchair with a faulty brake, for instance, could cause the user to be injured by hurtling into traffic, or falling down stairs. With electric wheelchairs, there may also be a risk of users suffering injuries by electrocution.
    • Walking frames and Zimmer frames
      In a similar manner, faulty walking or Zimmer frames could lead to the individual using these devices sustaining injuries by slipping, tripping or falling.
    • Stair-lifts
      Depending on the fault, a person using a faulty stair-lift could get stuck half way up their stairs, potentially for hours, if not days on end. It may also be possible for the stair-lift to develop a fault that causes the user to fall downstairs or be electrocuted.

    Your rights

    As with any other product, assistive devices are expected to be provided in good, working condition. Should such a device develop a fault or be faulty from the day of purchase, you have the same statutory rights concerning refund, replacement or repair as you would with any other product. If you sustain an injury by a faulty assistive device, you may also be entitled to personal injury compensation.

    Making a claim

    Accident Advice Helpline can assist you in conducting a claim for compensation. We are a law firm which specialises in claims for compensation for injuries sustained through faulty products; slips, trips and falls, as well as other personal injury claims.

    The team

    Established in 2000, the company has a highly experienced legal team capable of dealing with your claim in the most effective and efficient manner possible. In many cases, most aspects of a claim can be dealt with almost entirely over the phone. There is also a good chance that it may be possible to settle your claim without the need for court attendance, although this cannot (as cases do tend to vary significantly) be guaranteed. What can be guaranteed is that the lawyer assigned to you will be working on a 100 per cent no win no fee** basis, meaning you do not pay for anything until after your claim has been settled. Get in touch now on 0800 689 0500.

    Date Published: February 27, 2015

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    Author: Accident Advice

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    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.