The risk of contracting food poisoning abroad, in particular while enjoying all-inclusive packages, is a problem on the increase among British holidaymakers.
Food poisoning outbreaks abroad are most commonly the result of:
- Undercooked eggs or poultry
- Recycled or reheated food
- Fruits or salads washed under local water
- Exposure of food to heat or insects for prolonged periods
- Cats, birds and other animals being permitted within eating or food preparation areas
- Food being served lukewarm
Re-use of utensils for the transfer of both raw and cooked meats is also a common cause of food poisoning on holiday.
Your legal position
Holiday package organisers, tour operators and hotel or restaurant managers all have a duty of care to make sure food and hygiene standards meet holidaymakers’ requirements. Package travel regulations clearly state that holiday organisers have to deliver services at the standard promised by your holiday contract. Sub-standard food or food hygiene can be interpreted as a breach of contract. Getting ill with food poisoning while on holiday could subsequently give you the right to claim for compensation.
What to do
Should you believe the food at your hotel has poisoned you, get your suspicion confirmed by a doctor; ask for your medical report and keep the receipts for any medical charges you may have to pay. You should then, as soon as it is possible to do so:
- Report your illness to hotel staff
- Report your illness to the holiday representative and ask for written confirmation that you have made them aware of the problem
- Get names and contact details for other affected guests
- Collect evidence, such as photos of food with insects on it and all other unhygienic practices
- Make a list of everything you have eaten within 48 hours before becoming ill
When you get home, see your doctor and let them take a look at your medical report and what local medical staff had to say about your condition. Any advice your doctor gives you concerning treatments may assist in making your food poisoning compensation claim.
Get legal help
Finally, contact Accident Advice Helpline. Established many years ago, our law firm has plenty of experience in securing compensation for people who have suffered food poisoning or injuries by slips, trips and falls or other accidents abroad. Calls to our firm’s 24/7 advice line are free and the our in-house solicitors work under no-win no-fee* agreements.
Call us today on 0800 689 0500 for more information.
Date Published: April 27, 2015
Author: Accident Advice