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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Claiming for a shopping centre escalator accident


    Poor maintenance or inadequate cleaning of an escalator could lead to a shopping centre escalator accident. These could lead to serious long-term injuries.

    Shopping centre escalator accident

    A faulty escalator may, for instance, make sudden, jerky movements or come to an unexpected juddering halt, throwing anyone travelling on it forward onto the steps. Combined with the steps’ sharp edges, the impact of this could cause anything from cuts and bruises to serious lacerations, broken limbs and concussions. Slips, trips and falls on inadequately cleaned escalators could lead to similar injuries.

    Emergency button

    All escalators have emergency buttons in case someone falls and an escalator needs to be stopped immediately. If this button fails, clothing, loose items or even limbs (especially those of small children) could become trapped, which could cause potentially nasty injuries.

    Duty of care

    Owners/managers of shopping centres have a duty of care to prevent accidental injuries to members of the public by ensuring their escalators are kept well maintained and clean. If they fail to protect you and you are injured in a shopping centre escalator accident, you could qualify for personal injury compensation.

    Medical assistance

    If you have a shopping centre escalator accident, make sure to get your injuries seen to by medical professionals as soon after the accident as possible even if they appear to be minor. There are three good reasons for doing this:

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    1. Getting an injury properly diagnosed straight away prevents potentially serious long-term effects of an injury that was more serious than initially thought
    2. Getting even minor injuries treated and dressed immediately helps to prevent infections
    3. Seeking medical attention immediately ensures your injury, its extent and any medication/treatments administered will be documented in your medical records, which will be useful as evidence to support a claim for compensation.

    Making a claim

    Gathering as much evidence to support your claim as possible will help to make a successful claim. Evidence may include, for example:

    • Witness statements (complete with witnesses’ names and contact information)
    • Statements by attending medical professionals
    • Photos and/or sketches of the scene (i.e. slippery escalator steps; where you were when the accident occurred, where other people were/fell, and so on)

    Accident Advice Helpline

    Boasting over 16 years’ experience in dealing with claims of this kind, we have the necessary know-how to gather evidence, establish liability (determine who was responsible for your injuries) and bring your claim to a satisfactory conclusion efficiently, hassle-free and fast. Enlist our in-house solicitors’ help today by calling 0333 500 0993 or 0800 689 0500 from your mobile or UK landline now.

    Date Published: February 23, 2017

    Author: SM Content

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.