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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    How does the claim process work?


    For many people who’ve been injured as the result of an accident, the claim process can at first seem quite daunting. With the expert and professional help of Accident Advice Helpline, it doesn’t have to be so. We aim to make the claim process as transparent and efficient as possible. By explaining exactly how the claim process works, we can work towards achieving this aim.

    Choosing the right personal injury law firm

    The very first and most important step in the claim process is choosing the right personal injury law firm. We at Accident Advice Helpline have more than 15 years’ experience in all areas of personal injury claims, including slips, trips & falls, accidents at work and road traffic accidents. Your law firm will then get the ball rolling in the claim process.

    Is a court appearance necessary?

    This depends on a number of factors, but in the majority of cases, Accident Advice Helpline ensures that our clients will not have to set foot inside a courtroom. Reliving an accident in court can be a traumatic experience and is a major factor in why some people are dissuaded from making claims.

    What will my solicitor do?

    Your solicitor will make an estimation of a reasonable amount of compensation which you could expect. Your solicitor may ask you how much you would be willing to accept. This is known as a part 36 offer. Your solicitor will then contact the defendant, who is obliged to respond within a fixed period of time, indicating whether or not they accept liability and if the amount of compensation being sought is reasonable. The defendant may make a counter-offer which they find to be a reasonable amount.

    How long does the claim process take?

    It’s hard to determine exactly how long the claim process can take as this can be influenced by other factors. A number of obstacles can cause a delay in the claim process, such as the other party refusing to accept fault or finding the amount of compensation being sought as unreasonable.

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    Making a claim with Accident Advice Helpline

    If you’ve been injured in an accident and it wasn’t your fault, you needn’t fear making a claim for compensation. Contact Accident Advice Helpline on 0800 689 0500 for more information on how you could make a no win no fee* claim. Our highly-trained advisors are your first point of contact in the claim process and will be able to answer any questions you might have. You won’t be under any obligation to proceed with any claims for compensation that may be discussed.

    Date Published: December 9, 2015

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.