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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    How can I claim if suffer a supermarket accident?


    Supermarkets are occasionally scenes of incidents resulting in personal injuries to customers or staff members. Such incidents may, for example, consist of people:

    • Tripping and falling over obstacles like products or boxes left in aisles or protruding shelving parts
    • Slipping on spills or wet flooring, wrappers or other litter
    • Tripping over uneven, loose or damaged flooring

    In some cases, people have been known to be injured by tripping over untidy electrical cables.

    Duty of Care

    Like other public establishments, supermarkets have a legal and moral duty of care to protect staff members and members of the public against accidental injuries. This duty includes preventing slips, trips and falls by ensuring:

    • Flooring is kept in good condition
    • Spills are removed immediately
    • Aisles and other pathways are kept clear of slip and trip hazards
    • Wet flooring during poor weather or after cleaning operations is clearly marked with cones and/or signs

    Failing to assess potential slip, trip and fall hazards, as well as other potential risks, regularly and taking the necessary steps to prevent supermarket accidents leaves supermarkets liable to pay injured individuals compensation.

    How to claim

    If you were injured by slipping, tripping or falling in a supermarket within the past 3 years and you believe your trip, slip or fall was caused by supermarket negligence, you should take the following steps:

    Open Claim Calculator

    • Report your supermarket slip, fall or trip as soon as possible. Customers should do this via the customer service desk; employees should see their supervisor and have them report the incident in the accident report book
    • See your doctor or visit a hospital to get the necessary treatment for your injury. This also ensures your injury is officially documented.
    • When able to do so, gather as much evidence as possible. This may include taking photographs of the scene, getting witness statements and speaking to members of staff who were present and/or assisted you.

    Finally, get a personal injury solicitor to assist you with your claim for compensation.

    Where to find a solicitor

    Call the freephone number for Accident Advice Helpline on 0800 689 0500 and, after confirming your claim eligibility, have one of our law firm’s experienced in-house no win no fee* injury solicitors assigned to your case. Highly skilled, friendly and helpful, your solicitor will have years of experience in slip and trip injury claims and can help you to get the compensation you deserve efficiently and quickly, though the variation in claim circumstances means amounts and time frames cannot be predicted with precision.

    Date Published: July 22, 2015

    Author: Accident Advice

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.